ComplaintsforSpaceBound, Inc.

• Initial Complaint

  02/05/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Ordered Jan 11 2023 Order Order# **************** Cost 377.02 Refuse to provide a second return shipping label and they will not allow me to return item to walmart. Seller also known as Dealclock, has refused twice to provide shipping label and I do not want the item and want a refund.

  

  Business response

  02/07/2024

  Thank you for the opportunity to review this order and provide details about the experience.
  
  As a small female owned business selling in the Walmart.com marketplace, we work to provide buyers the lowest costs possible while upholding the standards and requirements of Walmart. Upon request of the return, an authorization and prepaid label was provided to the buyer. Because the buyer used the prepaid label to return an item that was not sold by our company, our team worked with the buyer to have the incorrect item returned to her. Because the buyer’s initial return request, authorization, and label were used, the ******* system is not able to provide or generate an additional authorization and label.  As a small business, we are not able to absorb additional losses to provide multiple return shipping labels for unwanted returns. Our team has provided the return shipping address (confirmed below) so that they buyer to send the item back for a refund.
  
  Please see the additional details about the order and communications below.
  
  ******* ****** *************** ******* *** *************** ******* **** ****************** ******* ****** ********* ************
  
  01/08/24: The buyer purchased quantity of one (1) of the ***** ******** ***** **** ******* ***** **** model number ********. ******* processed the order with order number ***************.  
  01/15/24: The buyer requested to return the item as unwanted in their account online. ******* provided the RMA number ****************** and a prepaid FedEx return label with tracking number ************.
  01/19/24: The return arrived at the seller’s location for processing where it was discovered the buyer used the ******* return authorization and prepaid FedEx label to ship back an item that was not shipped or sold by our company; a  ***** *** ***** *** *** ******* ***** ********* The buyer was contacted through ******* to report the issue and to provide to them the opportunity to return the correct item.
  01/19/24: The buyer responded back through ******* confirming that they did send ship back the wrong item, and our team began assisting the buyer with having the incorrect item shipped back to them. The buyer was also provided with details about returning the correct item for a refund.
  01/22/24: The incorrect item returned was shipped back to the buyer with UPS tracking number *******************
  
  *** ******** ********* *******   **** ************* *** *********** *** ********* ** *****

  Customer response

  02/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I paid for the return of the wrong item so as a business, not small, since it was a mistake you should honor the request for a label or offer the option to drop off at Wal-Mart store like description says. An update to issue I returned the item back to ealmart store so I no longer need a return label I need a refund. 
  
  Regards,
  
  **** *********
  
  
  
  
   

  

  Business response

  02/08/2024

  Thank you for reaching back out to us about this order.
  
  
  When the return was requested for the ******* Order Number **************, the ******* system provided RMA Number ****************** and a prepaid FedEx label with tracking number ************.
  
  Although an item that was not shipped or sold by our company was returned using the the authorization and prepaid label, the ******* system provided a full refund for the order.
  
  We provided details to the team at ******* about the issue with the return and the incorrect item being shipped back via UPS tracking number *******************
  
  
  At this time, ******* has not provided notification that a new return was made at a store location on online at Walmart.com.
  
  The correct item (quantity of one (1) of the ***** ******** ***** **** ******* ***** ***, model number ******** and Serial Number **************** back to the address provided below.
  
  
  RMA Address:
  ********* *******  **** ************* *** *********** *** ********* ** *****

  Customer response

  02/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I dropped off the item at the local ******* store and requested a refund from Dealclock and they refuse. To bring matter to a close I want a full refund for the returned item. Its now the third party vendors issue to follow up with ******* to get their item back.
  
  Regards,
  
  **** *********
  
  
  
  
   

• Initial Complaint

  04/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In September 2021 I purchased a toner cartridge from SpaceBound d/b/a nothingbutsavings via ****. A few month's later I put the toner cartridge in my printer and it showed the cartridge was either empty or very low on toner. I contacted the seller requesting a refund or exchange but never received a response. I then reached out to **** for assistance and was told I needed to resolve the issue with the Seller. It took me this long to track down the owner of "nothingbutsavings" in order to file a complaint.

  

  Business response

  04/06/2022

  Thank you for reaching out to us with this customer’s complaint.
  We have reviewed this order and the communication with the customer in its entirety. 
  Please see the details and communication history outlined below:
  
  - 09/15/21, ****** purchased a quantity of one (1) of the ******* Return Program Toner 1500 Page-Yield Magenta in **** Order ***************

  - 09/20/21, the item delivered via FedEx Ground tracking number ****************
  - 04/01/22, 193 days after delivery, our company received a message through **** to report an issue with a toner cartridge.
  - Please note, the communication did not reference an **** order ID, transaction number, customer name, or address.
  - A follow up communication was sent two minutes later stating “I'm sorry ....I just realized I sent my message to the wrong seller :( Sorry again!”
  - We have attached this for your reference.
  - Because the buyer did not include any order or transaction number for reference and reported the issue was not with our company, our team did not respond or follow up through ****.
  - NothingButSavings has not received communication from **** in reference to this order.
  - As per our Posted Polices on **** “Returns must be requested within 30 days of the purchase date”
  - For your reference, our Posted Return Policies can be found here:
     http://stores.****.com/NothingButSavings/customersupport.html#hide2
  - Based on communication that we have received, it would be reasonable to surmise that ******** complaint is with item that was not purchased from our company.
  - Additionally, **** limits the amount of time sellers have to process returns or refunds, and the time frame has expired for this order.
  - For further assistance, we would recommend the customer reach out to the manufacturer of the item for assistance.
  The details we have are below:
  Lexmark Support
  800. 539. 6275.
  support.lexmark.com

  Customer response

  04/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I contacted them on January 27 as evidenced by the attached email, which was provided in the original complaint.  I don't really care what their return policy is; I didn't use the toner for several months because my printer was still working.  They sold me a defective product.  If they can't stand behind their product they shouldn't be in business.  
  
  Regards,
  
  ****** ****
  
  
  
  
   

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