ComplaintsforAkoury Plumbing
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Date of service, and date of payment (cash): 2/9/24 Payment was $375, but this was after he found out I was working with a warranty company. He initially stated he charges a fee of $120 for diagnosis, and will not charge to clear drains if it can be fixed at that time. Once he found out I was working with warranty company, said I owe him $375 and warranty would reimburse me. When leaving after service, asked him to provide an invoice so I could request reimbursement. He sent an unprofessional email and said that is what he does for invoices. The warranty company would not accept it. Following dates, I requested a proper invoice via text and email: 2/10, 2/12, 2/13 2/13 My warranty company called him for me 2/13 Received invoice after many excuses and requests to send it warranty company then says they can only reimburse me $265 for this job Contacted following dates to request reimbursement of $120, since he admitted to overcharging me $255 (total of $375) for a $120 job so he could try to take advantage of my warranty company: 2/20, 2/21, 2/25Business response
03/08/2024
Response taken over the phone by BBB Staff
4 hours of drive time, 1 hour of work wear and tear on my equipment
she paid cash and did receive an invoice for the work that was done. If she wasn't happy with the price why didn't she tell me the day she paid for it.
Customer response
03/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Answer to defendant’s question answered in complaint. Price paid at service was paid in good faith upon contractor’s demand to take advantage of the warranty company (pending reimbursement) after stating before that it would be $120.
Regards,
****** **********
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.