ComplaintsforWeiss Decks
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/01/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hired **** ***** of Weiss Decking to build deck and place Trex bronze rails and stainless steel inserts on Deck July 15, 2021. The deck is finished but have tried for 2 month for him to finish the railings as contracted. Each week I text Josh and he promises to come out and finish. Fed up with all the excuses and lies. Want the job done or I can hire Dream Deck to finish the job. Trex had sent me the info for the company and I have an email from Lucas Brown they will do the rails in a week. Josh has to pay the bill in full for the job to start. want this completed before winter.Business response
11/16/2021
RECEIVED VIA PHONE BY BBB STAFF MEMBER:
I spoke with **** from the business. He stated that there was a supply issue with the rails and they unfortunately were unable to install them for this customer. The customer has been refunded for the rails.
Customer response
11/16/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Josh had told me many times he had the supplies and would install them the next day for months. He also never pulled thge permits and built an illegal deck on my home.
Regards,
******* *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.