ComplaintsforAM Lopes Flooring Installation LLC

• Initial Complaint

  11/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Remodel project started in October 2023 and "completed" November. Contracted to remodel bathrooms. All fixtures, tile, flooring and plumbing were not installed properly, caused significant damage to new fixtures and walls, electrical was not installed. Paid nearly $10,000 in material and labor, received a quote of $15,550 to redo/repair and complete job.

  Business response

  12/13/2023

  I was hired to do work on two bathrooms in this client's house. I was
  hired in one of the bathrooms just to replace items (toilet bowl,
  medicine cabinet, sink and faucet cabinet, switch, door lock, toilet
  paper holder). This work was carried out on October 10th by the
  customer and there were no complaints from the customer in the other
  bathroom I started demolition on October 10th, on October 11th work
  was carried out to install the bathtub, installation of tiles, the
  client did not have all the materials to finish the work, so I had to
  interrupt the work and returned November 17th when he informed that he
  already had everything he needed, during the period of work stoppage
  the client used the bathroom to take a shower and I had no complaints
  about the bathtub or tiles. On the november 17th I carried out the
  work of installing the cabinet, toilet, finishing the floor
  (skirting). This work did not include wall preparation, painting and
  electrical installation. On the 18th, the client sent me a message
  dissatisfied with the work carried out and work that was not included.
  He informed me that he would look for another professional and I was
  unable to complete the work. I am willing to complete the work that
  was agreed. the agreed price for labor was $4500 for the two bathrooms
  and I received $2500.
  
  Am Lopes Flooring

  Customer response

  12/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I need to hire someone to redo all the work attached is the quote to do that work.  This was the work that was either not done, done incorrectly, done terrible and additional property damages.

  If you would like to see the video walkthrough of his work I would be more than happy to share.

  
  Regards,
  
  **** ********
  
  
  
  
   

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