Business ProfileforKitchen Tune Up

In Fall 2023 we worked with Kitchen Tune-Up Cleveland West (KTU) to perform a cabinet reface that included: • Refacing of cabinet boxes • New wood doors for all cabinets • New drawer fronts for all drawers • New crown • Eight plant-on-doors for cabinet box ends • Installation The following outlines a still incomplete KTU installation: • November 2023: Agreed to reface at approved $14,934. Initial payment of $7467. Agreed job start in late January. • January 19, 2024: Materials (except 2 doors) delivered • January 22: KTU install began • January 26: $5974 payment leaving $1493 balance from approved invoice. • January 30: Install nearly complete, we request to change crown choice. KTU advised this adds $964 as the delivered crown is non-returnable. Negative turn: KTU now claims the job was not quoted properly at the start, 2+ months after agreement • At the time of the crown change, we were informed that cost was NOT INCLUDED in approved invoice. We requested a revised invoice to reflect the change. • February 1: Revised invoice includes new crown cost AND another $2550 for plant-on-doors ordered at the start and already installed. KTU claimed they had NOT INCLUDED them in our approved invoice. • Trying to resolve the issue with KTU was disappointing. KTU claimed multiple times “we meant to send a revised invoice” weeks earlier. Approved invoice never indicated that any agreed to material had not been paid for. • Final KTU offer was to finish the job by installing the crown we didn’t want at a new job cost of $18,448 (23% above approved amount). • February 2: We now wanted our KTU business relationship to end. So we paid a final $4043 installment for a total of $17,493 (final $1493 of the approved invoice +$2550 “missing charge” for plant-on-doors). We were not charged for the delivered crown KTU admitting that error. • We are now working with another vendor to complete the work at additional cost.