![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforEnjoyables by J.R.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/26/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
NO REFUND SENT; ALL EVENTS OCCURRED IN 2023 Jun 19 Order #**** to Enjoyablesbyjr for items listed on their website as "available" Jun 21 Email to company as no UPS tracking # was emailed as website indicated upon purchase Jun 27 Informed by text message that items were not available; requested 2 other items Jul 6 Wrong items arrive Jul 7 Items returned in same condition received, unworn/unused, in original packaging Jul 17 Items received by Enjoyablesbyjr per UPS, 28 days upon original purchase Jul 18 informed by phone no refund will be given because i "requested the wrong items" Refund Policy per website: 30 DAY RETURN POLICY: items sent in same condition received, unworn and unused, in original packaging Proof of purchaseBusiness response
08/11/2023
Jackie left verbal response on BBB staff voicemail (**):
The ID number is ********, in regards to ***** *****. ***** had contacted us. He had ordered outfits from our website. He contacted us and I told him that we did not have that style available, would you like to pick a different style? We sent him a picture of another style and we said its not the same, but it's similar to it. it's not blue, but it's jade in color. We spent him that special, because he wanted those two. We sent him the two of them, I even sent him tracking number when it was shipped off. He received our ordered two items forwarded to him, wore them and then called back and said that he wanted a refund. I told him that we was not able to get my refund, you cannot wear items then put back in the box and expect for you to get refund. And as a matter of fact, we are a small business and we do not give refunds. We have developers that update the website from time to time. When there is stuff that we have that is sold out or we no longer have it, the developer has to go ahead and we don't do it. And if a customer order something and we don't have it in stock I always get in contact with them and say, Hey! We don't have this available. Would you like to try something else? If they said Yes, we go ahead and send it to them, if its no, we'll refund your money back. But in this case, ***** wanted 2 of them. And we sent the two identical outfits to him was that packaged, he wore both of them. Either he wore with a friend or he just gave friends or whatever but he wore is and send it back. I didn't talk to them so that he wanted a refund. And I told him that we cannot give him my refund, we can’t have customers out there wearing our outfits, going parties or whatever, we have to pay for the shipping, and then you're gonna go ahead and send it back and expect to get a refund. It does not work that way. Businesses cannot stay in business, if customers are abusing the small business, ordering the stuff, wearing them, dirtying them up, and then sending them back to us and expect to get a refund. So in a case like this, it will not be any refund. And I explained to him, and I told him that there's no refund. He knows this and he kept saying oh I'm going to do this to you and I'm going to do to the company, the company has been so upfront with ***** *****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.