ComplaintsforWaggs-N-Whiskers

• Initial Complaint

  03/29/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I have taken my 3 year old cat to this pet grooming salon since 2021. Only issue ever reported to me was difficultly cutting his nails which they resolved by doing the bath prior to cutting nails. I was told this information is in his profile. However more serious issues surfaced during the last two appointments with the owner Julie. I was told on December 2, 2023 after my cats appt that “he was scared for his life” during the bath and “nicked” her finger. I was reassured by Julie that it was “nothing serious”. She was wearing a band aide. Later that day my cat lost his upper fang, suggesting it was more serious than depicted. During this appt he did receive a haircut, bath, and nail trimming. Then on March 23, 2024, I was called that my cat was “crabby” and she was unable to bathe him and only cut 2 nails. She did shave him. Upon picking my cat up he was meowing and shivering. Very unlike him after appointments. When we got home we removed him from the carrier that he was already placed in when picking him up, and he smelled of cigarettes. My household is a smoke free home and I have a 1year old daughter. I was shocked and disappointed. We then washed my cat ourselves. I called Wags N Whiskers on Tuesday March 26 to resolve this issue, since they are closed Sundays and Mondays. On the phone call Julie stated, “you’re upset that your cat was crabby and you’re making this up. You have no proof. No one smokes here you’re making this up”. She refused to refund me because “I cannot refund you a service (shave) I provided”. I told her that “I understand that you provided the haircut but since my cat smells like cigarettes I feel like it’s inappropriate”. She then repeated that I am making this information up and refused the refund. Very disappointed since I have never had any issues with this place until these last two appointments with Julie. And as an owner of this business I wish Julie had better management skills in resolving issues with loyal customers.

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