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Complaint Details
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Initial Complaint
02/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
American roofing contracted to replace garage roof Provide aluminum trim to rakes aand facia Replace facia boards Roof was replaced Wrong type drip edge installed on eaves Aluminum trim done first in wrong color Then redone very very poor quality Photographs taken 2/4/24 Unacceptable quality workmanship will require complete removal of aluminum trim and gutters and repair of stucco siding prior to the correct reinstall of trim and gutters Currently contacted my credit card company to dispute charges and contacted my legal services should a resolution require their intervention I hope it doesn’t come to that Thank you **** **** More photographs are available as well as making the property available for inspection The poor quality workmanship is so apparent as to unacceptable and decreased the value of my propertyBusiness response
02/20/2024
RECEIVED VIA EMAIL BY BBB STAFF MEMBER:
*** **** has not afforded me a conversation since the two day project was completed. The day after the project was completed he messaged me his dissatisfaction. I immediately attempted to derive a punch list for him to approve (See attached screenshot). He has now asked that I only communicate through his attorney. I left a voicemail for his attorney immediately after being provided the number via text from *** ****.
It is my intention to satisfy all reasonable punch list requests. Some of the statements made in this complaint are inaccurate and are without merit. I believe a conversation could resolve many of his concerns. The total contract amount was $6370.00. I will update when I am contacted by *** **** or his attorney. I have included a few finished images for reference as well as a before image showing the pre-existing condition of the garage. The pre-existing condition of the garage is relevant since aluminum cladding will conform to the irregularities in the structure. See this link for information on "oil canning" What Is Oil Canning? Definition, Causes, & How to Minimize it (sheffieldmetals.com)
Respectfully,
******* ********
President
American Roofing, Inc.Customer response
02/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
**** ****
The contract called for replacement of the facia which was not done Then the wrong color material was installed the contractor then improperly installed brown aluminum cladding over the wrong color material with exceptionally poor quality workmanship The soffit material was installed in the wrong location and both sides of the gutters were incorrect installed One with the the downspout incorrectly placed and one side with a huge dent Exceptionally poor quality workmanship that is unacceptable It will require complete removal of all aluminum material and gutters down to the original material Proper replacement of the facia and reinstalled new aluminum cladding and vinyl soffit material Repair of the stucco where the soffit material was installed at the elevation the second time and new gutters installed Anything less than that will require the intervention of my attorney and ultimately the court system I am willing to pay the cost of the roof installation less the cost of having the improperly installed material removed and discarded and the stucco repaired No judge in the county will view the photographs and accept that horrible quality of workmanship as acceptable My attorney has been notified of my response Thank you **** ****
Business response
02/27/2024
RECEIVED VIA EMAIL BY BBB STAFF MEMBER:
Good morning *** ******,
Please see my proposed resolution below. I have also included a high-resolution video. I will remove and replace all gutters and fascia metal. I will have the technicians scrape the peeling paint. ** *** in his second correspondence to the BBB stated that rotted fascia wasn't replaced. I have attached an image showing that rotted wood was replaced.*** ****s comments on the soffit are regarding the construction of the garage. The front left corner was built with a box detail. (see video) The other three corners were not. There is nothing wrong with the soffit.I would like to execute this punchlist this thursday and friday, ************************************************1. Remove & replace all gutters2. Replace gutter fascia metal.3. Scrape peeling paint to reduce oil canning of aluminum casement.Respectfully,******* ********
President
American Roofing, Inc.Customer response
02/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
**** ****
Customer response
02/28/2024
American roofing has not accepted responsibility for their defective installation of trim and soffit materials and has in fact threatened legal action against me for filing a complaint with the better business bureau I previously posted photos to this website of the poor quality workmanship and I stand behind the photos Viewing the workmanship in person it’s even worse I thought the better business bureau would help resolve this defective installation not get me threatened with a lawsuit
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Contact Information
15228 Madison Ave
Lakewood, OH 44107-4019
Business hours
Today,Open 24 Hours
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TTuesday | Open 24 Hours |
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SuSunday | Open 24 Hours |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.