ComplaintsforTansky's Automart, Inc.

• Initial Complaint

  08/25/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased a 2009 Honda Odyssey on 8/21/2013 paid full listing price for vehicle. The saleswoman and Manager agreed to order the bottom half of the middle seat in the second row its $100.00 or less. I received the seat in the mail it's the wrong color. We had already paid for the van. The saleswoman called so we went to pickup the title at which time we showed her the seat which doesn't Match or fit the vehicle correctly. She informed us the manager stated that's all they could do for us without talking with us or looking at the seat.

  Business response

  11/10/2023

  The 2009 Honda Odyssey was sold as -is with no warranty. The buddy seat bottom that was given to the customer that we purchased was the closest match to the color we could find to the color of the interior. We never told or implied that the color would be an exact match. It is a used vehicle and we went above and beyond to satisfy the need for the jump seat. At this point the customer is complaining about a minor cosmetic issue with the color not matching to there exact wishes.  I feel we did more then we had to given it is a used car and the seat is usable and in good condition. We will not be giving the customer money to purchase a new seat and we are not purchasing another one on there behalf.

  Customer response

  11/21/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20522765
  
  I am rejecting this response because: 
  
  Regards,
  
  ***** ****** The seat the dealership ordered did not fit the automobile we purchased. The seat was for a different year vehicle and didn't fit the space and severe safety hazard. We ordered the correct seat and color it fits the space correctly and clicks into place. The other they ordered was to short not the right color and would slide out of place. We will not purchase another thing from this dealership and continue letting people know how unprofessional that Manager is.

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