Business ProfileforUniversal Appliance Repairs, LLP

I write this detailed review with the intention of shedding light on the appalling level of incompetence and unreliability displayed by Universal Appliance Repairs (UAR) during my refrigerator repair ordeal. 6 months ago, warranty company (American Home Shield - AHS) assigned UAR to fix my non-cooling fridge. After ordering parts and an initial repair attempt, the technician admitted to another issue. This began a series of frustrating events, with delays, missing parts, and broken promises. Despite agreeing on a new repair date, the technician claimed the parts were missing from his car trunk at the last minute, forcing a reschedule. Two months passed without any updates until I contacted him, only to be met with an apology and his admission that he had completely forgotten about the job. He assured me of expediting the repair process. Two more months elapsed, during which my attempts to contact the technician went unanswered. When I finally reached out to the warranty company, they surprisingly informed me that my service order was closed a month after the initial repair. The frustration peaked when the AHS representative, with me on the hold, contacted UAR by phone. Shockingly, UAR claimed that the job was complete and no further action was necessary at the time. UAR suggested doing a new repair which would translate to a new service fee for me. This potential double charge for the same job added to the suspicion surrounding UAR’s wrongful practices. I realized the intentional delay might have been a tactic to exploit the situation financially. After contacting AHS and experiencing their unhelpful response, coupled with their persistence in working with an unreliable contractor (UAR being their sole contractor), I made the decision to cancel my membership. In conclusion, my experience with UAR and AHS has been a nightmare. Steer clear of these companies to save yourself from the frustration, incompetence, and unreliability that define their service.

Regret the inconvenience caused. It has been frustrating to have been trying to contact you time and again. However you refused to entertain our calls. You had 4 dispatches assigned to us. The extra 2 Dispatch issued you got the same cancelled twice. I am surprised you have intentionally given false information just to try to avoid charges or I am not sure what was your valued intention. We also left voice mail for you to contact after you got the extra Dispatch issued twice. But every time we tried to schedule, you got it cancelled. It seemed you did that intentionally to see if we still would like to work. We did all efforts sincerely to get the work done with you. And this is the answer of our sincere efforts. WOW!!!!!! Two extra Dispatch nos issued by your warranty company that end with the last 5 digits are as 25878 and 22098. Both were scheduled and you got them cancelled. Also if our services were so bad and frustrating why did you get your refrigerator reassigned to us. You should not have let the dispatch be assigned to us at all after your first experience of Dispatch ending with 02868. You should have not let the next dispatch 84648 at all issued to us due to the bad service and the frustration that you felt!!!!! You got this dispatch 84648 assigned to us specifically after calling us. So please stop trying to give blame to us. Please do try to respond when technicians call. After this reply we would not even like to entertain any further correspondence with you as we can only say the truth once.

I find the response from Universal Appliance Repairs (UAR) both disappointing and predictable. It’s concerning to see a business quick to point fingers and play the victim instead of owning up to their shortcomings and striving to improve. This approach doesn’t show a commitment to taking responsibility or to providing good service. The claim from UAR about their diligent efforts to resolve the issue doesn’t match my experience at all. In truth, my numerous attempts to reach out through calls and texts were ignored (details in my original review). It was only after I warned the technician, through a text message, that I would write a review about my awful experience with UAR, that he finally decided to contact me. By then, I was already fed up with his constant excuses and lack of follow-through. Regarding the issue of additional dispatches, it’s important to clarify that the repeated assignment of UAR by AHS wasn’t my choice. It was the result of AHS’s automatic system. After my first bad experience with UAR, I expressly asked AHS for a different service provider. Unfortunately, due to the limitations within the AHS network and an automated system, UAR was reassigned to me. Each time I was notified about UAR’s assignment, I quickly cancelled the service with them. This frustrating process led me to terminate my contract with AHS, a decision I’ve highlighted in both my original review and a review I wrote for AHS in BBB website. The response from UAR, filled with unjust accusations and lacking in truth, only serves to validate my initial concerns. It’s a testament to UAR’s tendency to misrepresent situations, dodge accountability, and provide unreliable and unsatisfactory service. This interaction alone reinforces the caution I advised in my review.