Business ProfileforOffice Logix Shop

On 6/21/2024 I purchased a Seat Mesh for ************************* Aeron Chair Seat and a Lumbar Pad from Office Logix Shop online. I never received the items. I contacted the seller on July 4th stating that I was still waiting for delivery. They claim the package was delivered on June 29th. My apartment complex has secure delivery boxes and there is no record of a delivery there. Either I or another party was at my townhome at all times and no delivery was seen and certainly not signed for. The seller's own website states the package was "on it's way" on June 29th, then "out for delivery" on June 28th, and then "delivered" on June 29th. That does not follow logic. I contacted the seller through their preferred means to resolve the issue to either refund me or preferably to actually send the product. They were of no help and only advised I contact my local post office. It is the seller's responsibility to ensure delivery of their product. Deliveries are insured through the shipper, not the recipient. They need to file that claim with the **** and not place that onus upon the customer. It is my belief that this company either has a gross misunderstanding of business practices or worse is engaging in fraud in hopes that the customer won't push back.