Business ProfileforDesigner Paws LLC

My 13 pound dog was being groomed by ***** at the Westerville location on May 15th, 2024. I get a call that ***** cut his paw during the groom, so they bandaged him up and recommended bringing him to the vet. When I pick him up, I asked for a discount on the groom given the injury and they said no but will pay for vet bills. My dog had to undergo surgery where the vet said the paw pad almost fully lacerated through, so they made the decision to remove the entire paw pad. Now, my dog has a bandage that cannot get wet that needs to be changed every 5 days for at least 3 weeks, and is on three different medications for pain and infection. I received a phone call on May 16th from the Designer Paws CEO, *****. She explained that my dog was well-behaved, and the injury happened because ***** was cutting too fast. I once again asked if I can receive refund for the groom given the severe injury, but ***** declined, saying the cost goes towards “funding the vet bills”. When I responded that my money shouldn’t be going towards the vet bills, she backtracked and said, “it’s to pay the groomer.” On May 17th, I drafted a demand letter highlighting the specific hardships this experience has caused. In the letter, I wrote that I want full reimbursement for the cost of the groom given this service was negligently completed and resulted in permanent injury. The letter also listed actions I would take (writing reviews, filing complaints, etc) if I am not compensated by May 27th. The letter was reviewed by multiple parties to ensure no rules were broken. Later on May 17th, the police called me and said that Designer Paws management feels threatened by me and my letter, and I cannot contact them again. I asked the police officer (who had read my letter) if anything in my letter was illegal or harassment, and they told me everything in the letter was legal, falls under 1st amendment rights, and management “just feels threatened.”