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ComplaintsforTeam Thompson LLC
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Complaint Details
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Initial Complaint
01/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Team Thompson came and did almost $40,000 of work in my home, Entire house with new vinyl flooring, carpet, removal of hallway walls and new dry wall and entire re-do of middle bathroom plus new banisters I have tried to get him to repair the vinyl flooring in the kitchen that is smack in the middle and starting to lift due to the installation not correctly done as well as the carpet on the steps was not done correctly, I have sent him pictures of the defects - this has been ongoing for months and he has told me he will have his worker come look and I have tried to message himd both via his business page and personal page and he has since blocked me - I spent to much money for him not to repair his workmanship and stand by his installationBusiness response
04/05/2024
4.5.2024 BBB received a phone call from Michael T******* stating that there are no workmanship issues that need to be addressed. Business states they are not responsible for damages caused by consumer and or her animals. Michael went on to say the work was done 2 years ago and any workmanship warranty has expired.Customer response
04/05/2024
I reject. The work was done in fall of 2022 and I have been trying to get him to fix since early fall 2023 to fix what was not done right to begin with. He came to fix flooring in the fall of 2023 and I told the guy fixing it he should fix the floor piece next to the one and he didn’t and said the reason is because they didn’t lay it right in first place no support under flooring as is in other area. I told him about the carpet by step that is not from pets it’s because they did not reach up to the flooring and cut it to short. He knew that. he has refused to answer my messages . I have been trying to get him to come since sept last year so he lied when he said it’s been 2 yrs and he worker told him why the flooring is needing fixed
Regards,
***** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.