Business ProfileforDiscount Drains

Back in July 2021, I spoke to one of the representatives/technicians from Discount drain about getting an Auxiliary water meter installed in my house, I was told it was something they do and requested that I make a deposit of $200 to start the process. The technician came to my home, measurements were taken and an estimate was drafted. My credit card was charged and about two weeks later, I was told that the Auxiliary water meter was on back order due to covid. However, I was not given a duration of how long it would be on back order. I made several calls that year but nothing changed. Then last year, 2022, I called again and left a message with the receptionist who gave me a call back stating they now have part of the meter but not the complete set and they could either come and install it now or I could just wait until the complete set came because installing part of the meter was not going to help me in reducing my water bill which was the main reason I wanted the meter in the first place. So, I told her I would wait, I never got a call back again from them even after I made several attempts at calling until this year in March when I got a hold of them again and this time, I'm being told there is somebody they have to get in contact with first before they can move forward with my order. I've been calling every week since the first week of March, and it's just one story after the next. Last week I was told they will call me back and no one called nor answered my call when I attempted calling again.