ComplaintsforT & M Landscape & Home Services. LLC

• Initial Complaint

  10/24/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  This is in reference to T&M Landscape and Home Services, which also goes by T&M Painting, and is owned by Marcus B***** and Tim T*******. They reside at 8771 Cox Rd., West Chester, OH 45069, and work out of their residence. Marcus' phone number is ###-###-#### and Tim's phone number is ###-###-####. After they did several jobs for us and gained our trust, they asked us to pay for additional work before it was completed. After payment, they lost interest in continuing the work and did not finish it. They would show up one or two days a week, then leave after two to four hours. I texted them every few days, asking when they were coming back. During this time, they were soliciting work from the Nextdoor neighborhood website, even saying in some instances that they could show up the same day. I have screen shots of these posts on my cell phone. If they were able to do work for other people, then there was no reason that they could not use that time to finish our work that they had already been paid to do. August 4, 2023 - paid $3,830 cash, withdrawal ticket dated August 4: $3,800 labor for landscaping, fixing a wobbly fence post, building new deck stairs, removing and replacing the deck floor boards, staining the deck, adding additional rocks under the deck to level up the ones already there, plus $30 for a metal fence post. Work had already started several weeks before this amount was paid. Did not spread mulch and rocks on 3 landscaped areas, did not finish removing roots in flower bed where old bushes used to be, left un-spread pile of old mulch in a flower bed, an area where they supposedly installed weed barrier is full of weeds, the wobbly fence post is not fixed, the deck stairs are not built, half of the deck floor boards are not replaced, the deck is not stained, and no rocks were spread under the deck. The deck boards, nails, and landscaping materials used up to this point were paid for separately and are not part of the $3,830 above (which was only for labor plus the post). During this time, we were patient while Tim took a couple of weeks off to recover from a spider bite on his leg. However, during this same time, they were offering to do flooring work on the Nextdoor website. If they were able to do flooring work for other people, then there was no reason that they could not work on our deck flooring. August 13, 2023 - paid $557, check #3161: $57 for concrete blocks to make deck supports plus $500 extra deck labor because deck work was more difficult than expected. Have not received concrete blocks, did not build deck supports, and did not finish the deck work as explained above under August 4. August 18, 2023 - paid $2,000, check #3165: to paint basement plus fix interior door that won't close. Basement was painted but interior door has not been fixed. The paint and materials used were paid for separately and are not part of the $2,000 above (which was only for labor). August 19, 2023 - paid $35, check #3167: for rocks. Did not receive the rocks. August 29, 2023 - paid $109.30, check #3170: for additional boards. Did not receive the boards. September 2, 2023 - paid $3,200 cash, withdrawal ticket dated September 1: labor to remove old textured ceiling and wall surfaces from garage and then apply drywall compound to make new textured ceiling and wall surfaces. Work had already been started two weeks before this amount was paid. Old textured drywall compound has been removed but new dry wall compound application is only about half-way finished. Drywall compound that has already been applied is very patchy and streaked and needs additional work. The garage floor is a mess, covered with drywall compound that they did not clean up (this should be included in the labor that we paid for). The drywall mix and other materials that were used up to this point were paid for separately and are not part of the $3,200 above (which was only for labor). September 19, 2023 - $270.71, check #****: for additional mulch, rocks, 6 bags of drywall mix, and boards. Have not received any of the materials except for 2 bags of drywall mix, which they dropped off one day, then said they were going to get rocks and never came back. Two bags of drywall mix cost less than $20 at **** *****, where they said they were going to purchase it. Therefore, $250.71 of these materials have not been received. September 23, 2023 - Communicated by text that we were tired of the work not being done, and that if it wasn't completed by 6pm one week from that day (September 30) that we wanted a refund so that we can get someone else to finish. They showed up on or about September 25, stayed 2 hours, then left. On or about October 1, they came to our house, waited a few minutes until my husband went into the house, then took their tools that were in the garage and left. October 1, 2023 - Communicated by text that since the work was not progressing and we had not received all the materials paid for, we expected a $3,000 refund by October 5. We have not seen the money or received a response from them. We did see them return a few days later in the middle of the night to get a saw they had left on the deck. In summary, we paid $9,500 total for labor, at least a third of which has not been performed, and $452.01 for materials that have not been received. Based on the amount of work that has not been finished and the materials that have not been received, we conservatively ask for a refund of $3,618.68. Enclosed are copies of checks and cash withdrawal tickets, as well as photos of the incomplete work. We would appreciate your help to recover the money that is owed to us.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩