Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Spotless Professional Cleaning Service has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforSpotless Professional Cleaning Service

    Cleaning Services

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company provides janitorial and maid services including floor stripping and waxing.

    Business Details

    Location of This Business
    768 N Main St STE 4, Lima, OH 45801-4012
    BBB File Opened:
    10/6/2017
    Years in Business:
    7
    Business Started:
    3/17/2017
    Type of Entity:
    Sole Proprietorship
    Number of Employees:
    23
    Contact Information

    Principal

    • Mr. Matthew Sanders, Owner

    Customer Contact

    • Mr. Matthew Sanders, Owner

    Industry Tip

    BBB Tip: Cleaning services

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Dustin D

    1 star

    04/19/2022

    Unfortunately I hired Spotless Cleaning to do a "deep clean" on my house. After spending nearly $400 up front to hire them, they showed up with a bunch of Dollar General cleaning supplies and not even a vacuum cleaner. They did almost none of the work that they promised and when I sent Matt pictures, he acted as if I was making it up. He agreed to refund me $100 dollars for my trouble. Do yourself a favor and hire someone else.

    Spotless Professional Cleaning Service Response

    04/20/2022

    The messages below are the emails I sent to the client. I received an email on a Tuesday with attachments from a cleaning that happen on the previous Friday. That is an excessive amount of time to complain or have concerns. I just can’t validate everything that was sent 3 -4 days later as things could have occurred during his party. Hello, I’m very sorry that the cleaning was not up to our standards or yours. I wish a phone call was placed to us the day of cleaning because I could of have gotten the cleaners back out there to correct our mistakes or even early Saturday morning before your party. I did stop by your beautiful home around noon to see how things were going. The cleaners told me that your wife just left and was happy so far. Yes there are mistakes that should not have been missed according to the attachment pictures. With that being said I cannot validate all of the mistakes that were on that day. Some could have occurred over the pass 3 days. Such as the toilet, floor cleaning around the trash can and carpet area with what appears to be chips of some sort. It’s obvious that we missed the light fixtures and possible non dusted areas. There was a total of 8 man hours put into this cleaning so to say no work or cleaning was done would be unreasonable.  I would like to offer to send cleaners back to address those items or give a $100.00 refund.  You let me know how or what you would like good sir. I hope you had a great weekend and my apologies again on those mistakes that were missed. We strive for excellence and sometimes we do come up short.  2nd email sent to client Good Sir, My apologies if you took it as me calling you a liar. That was not the intent nor what I’m saying. I’m simply stating that I have no way to confirm that’s what the mistakes were when they left. If I would have received this email on Friday then I would be able to confirm it was not completely cleaned when we left. Some of the things that has been shown in todays email of 8 attachments I’m sure I can confirm that was left uncleaned. I stated the light fixtures for example because that’s not possible to look like that over the period of a few days. Please understand that I can only validate certain things from an email picture that has been sent 3 days after the completion of cleaning. I will gladly partially refund you for the amount of $100.00 and for the confusion of you thinking I was being rude and calling you a liar I can also put a 25% discounted price on a future cleaning that will be marked in the system.  Thank you and have a great day I’m sorry for the inconvenience

    Local BBB

    BBB Serving Northwest/West Central Ohio and Southeast Michigan

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.