ComplaintsforNORTH AMERICAN BANCARD
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Complaint Details
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Initial Complaint
01/12/2024
- Complaint Type:
- Billing Issues
- Status:
- BBB unable to locate business
This company started a contract with my business under false pretense and i have spoke with them to resolve the issue. The representitive I spoke with told me that the issue was resolved and the contract was terminated approx. 8 months ago. This company is now saying that never happened and they are wanting more money and threatning fraudulant credit reporting.Initial Complaint
10/13/2023
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
I tried to file a complaint a couple months ago but nothing ever came of it. A company was charging my account for months at $50 per month and I didn’t notice until they took almost $300 from one transaction for a service that I do not use. At the time, there was no information available as to what company was taking the money and the bank would not release any information. I just received a notice today threatening to put me into collections for unauthorized transactions for a service I do not use through North American Bancard and when I called to rectify this situation they told me it’s not their fault because Secure Merchant Solutions was the one who signed me up…and surprise, their is no phone number, email or contact information for Secure Merchant Solutions for me to rectify his and get any of my money back which should be around $600-$700 that they took without warning or consent. I pray that someone can help me to not only cancel this unauthorized “account” but also to help me reimbursed as I struggle to even buy groceries let alone pay for something that I never agreed to. Please help.Initial Complaint
08/14/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On 4/6 I contacted North American Bancard to close 2 Merchant Accounts as below: **** ******* ************* **** *********** ************* I received a notice of closure on 4/6 on both accounts but never received any notification to return the equipment. I was never sent an email to return the equipment and now I have been charged $895 on both above bank accounts for equipment that I am still waiting to return. When I called them they just referred back to their policy that says I have to return the equipment within 10 days but I told them that I would have done that if I received the email but I did not receive anything. They said it doesn't matter and that I should have called them if I didn't receive the email. I am appalled and disgusted at their lack of customer care. I am seeking a fair and equitable resolution. I have no use of their equipment and they should allow me to return the equipment and get a full refund. That is fair and just.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.