ComplaintsforAdaptive Medical Marketing, Inc.

• Initial Complaint

  12/27/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My husband ***** *** has been attempting to receive services from adaptive medical since January of 2022. Each time he has called to schedule a time to be seen or bring his machine in to be checked, he shows up and they are closed. He had an appointment on 12/21 at 11 am and at that appointment he was supposed to receive head gear. They did not have his mask, after having 2 months to get it, and he expressed how badly he needed one so he was given one from a free bin. They then charged him for a bag of parts he was unsure he even needed. The bag stated $35. He was given a receipt showing only “base price $48.08” & “processing fee $1.92” when he questioned why he was over charged the “President” of the company was rude and refused to answer the question. He continued to ask how he went from $35 on the product to $48.08. She continued to dodge the question and get more rude as the time passed. There was eventually a blow of words between both parties and they refused to give my husband the machine his insurance paid for. They are refusing to take phone calls or give an itemized receipt showing what we were charged for. She refuses to reason with me, or allow me to pick the machine up or a receipt up.

  Business response

  02/28/2023

  [BBB Transcription via Email]

  ****** ******* <******************************>
  8:56 AM (0 minutes ago)
  to me
  
  ********,
  
   
  
  Per our conversation on 02-09-2023
  
   
  
  In response to the complaint from Mrs. ***** ***. The patient came into the facility on December 21, 2022, to be set up for a replacement cpap. He was extremely rude and started calling me derogatory names in front of the adolescent child that he had with him. He was mad that he was not eligible for a new mask the day before per his insurance guidelines and we gave him most of the mask for free. He continued to curse and raise his voice for approximately 10-15 minutes. I did try to explain the insurance guidelines of 1 mask per year however, he continued. It was very frightening, so I ask him to leave and then he continued stating he wasn’t leaving without his F’ing cpap. The customer service representative was also present as a witness. I followed up with the ***** ****** * ***** physician immediately and let them know the situation and also charted everything in detail.    
  
   
  
  Please feel free to contact me with any question or concerns in this matter.
  
   
  
  Thank you,
  
   
  
   
  
  Adaptive Medical Marketing, INC
  
  1378 Bellefontaine Ave 
  
  Lima, Ohio 45804
  
  419-224-5410
  
  ****** *******, RCP RRT
  
   

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