![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforRed Carpet Inn & Suites of Lima
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/16/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
This place was absolutely disgusting. My wife is a travel nurse and works 13 hours on her feet, I tried to rent a room here for two nights during a bad storm so she wouldn’t have to make the hour + drive home. She walked in the room and walked back out within twenty minutes after she noticed many many unsanitary things. This company only decided to refund us one night because she didn’t want to try another room out.!!! Would you try another room if you saw… bugs smooshed on the wall, hair in the bed, The microwave was broken and the handle was broken. In the mini fridge was dilapidated and unplugged there was crossed it on dust on the phone. I think the dept of health should pay them a visit. UNSANITARY!! I had to call them multiple times, after a woman working there screamed at me on the phone. No one ever calls back, horrible management, customer service and the property is gross. Also they are promoting false advertising on social media. As you can see the photos on their sites look nothing like these ones I’ve providedBusiness response
04/07/2022
[BBB transcription via phone]
Consumer made reservation on Booking.com. The reservation was for 02/24 and 02/25. She didn't show up until the 25th. So that is why she was only refunded 1 night. I have tried talking to her and consumer has refused.
Customer response
04/07/2022
Complaint: ********
I am rejecting this response because:
Sincerely,
********* *****that is a lie. I have records on my end and the date of pictures prove that again this company is lying. Also the manager lies about being in management when asked. This company also provides false advertising on every social media platform. This should be illegal, as the rooms do NOT match their pictures. Also you can see where others have made the same complaints.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.