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          White Family Of Dealerships has 1 locations, listed below.

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            Business ProfileWhite Family Of Dealerships

            New Car Dealers
            BBB accredited business

            Current Alerts For This Business

            Licensing:
            On 03/31/2021 BBB confirmed that White Family Of Dealerships had not obtained a necessary license from Bureau of Motor Vehicles-OH. BBB encourages you to contact the following agency or agencies to confirm this information: - 8005898247
            Licensing:
            On 03/31/2021 BBB confirmed that White Family Of Dealerships had not obtained a necessary license from Bureau of Motor Vehicles-OH. BBB encourages you to contact the following agency or agencies to confirm this information: - 8005898247

            Contact Information

            3500 Elida Rd

            Lima, OH 45807-1537

            Get Directions
            Visit Website
            (419) 331-0381

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            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/1/1972

            Years in Business: 65

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company is an auto dealership offering sales, parts, and service.

            Business Details

            Location of This Business
            3500 Elida Rd, Lima, OH 45807-1537
            BBB File Opened:
            5/1/1975
            Years in Business:
            65
            Business Started:
            1/1/1959
            Business Incorporated:
            10/16/1972
            Accredited Since:
            1/1/1972
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            101
            Alternate Business Name
            • White's Honda Toyota of Lima
            Business Management
            • Mr. Eric Martin, General Manager
            • Mr. Tim White Jr., Owner
            Contact Information

            Principal

            • Mr. Tim White Jr., Owner

            Customer Contact

            • Mr. Eric Martin, General Manager
            • Mr. Tim White Jr., Owner
            Additional Contact Information

            Fax Numbers

            • (419) 331-0982
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/16/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            On February 27, 2023 I made a one time payment of 1479.54 for ***** ******** to catch up on his car payments. I have had no other transactions come out of my account until November 15, 2023 when a payment of 739.77 came out. I did not authorize the transaction. ***** and I no longer speak and when I contacted Toyota financial department they stayed there was nothing they could do.
            Read More
            Read 6 More Complaints

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Brandon C

            03/02/2024

            Their story keeps changing. The service department was less than ideal. Originally it was our engine was having trouble because we never changed the oil and they could find any oil changes for our vehicle despite us going to them for an oil change 4-6 months earlier. Then they could only find two. I told them I had changed it myself most of the time as I have worked in many car shops. Then they said the engine wouldn't be covered under the warranty because of Honda corporate. We call Honda corporate who told us it is up to the dealership. Next we spoke to the service department who then told us it was their policy. When we asked to see the policy they were unable to produce it. Overall it felt like we weren't getting the whole story. The car itself is not that old we shouldn't be having engine issues. Currently we have 5 Hondas after this experience I wont be going back to Whites and likely will stop buying their product if they wont stand behind it.

            White Family Of Dealerships Response

            03/04/2024

            I am aware of the situation and am sorry you are going thru this. In this case it is out of our hands. We submit the claim to a district parts and service manager from Honda of America. He requested the service records and we sent what we had. Based on the lack of documented maintenance and the condition of the engine he then declined the claim. The vehicle has a recommended maintenance interval clearly stated in the owners manual that must be followed to maintain the warranty. Again it is not how we want it. We would much rather be paid by Honda to put a warranty engine in a vehicle than to have an upset customer.
            Read 1 More Customer Review

            Local BBB

            BBB Serving Northwest/West Central Ohio and Southeast Michigan

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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