ComplaintsforWhite Family Of Dealerships

• Initial Complaint

  11/16/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On February 27, 2023 I made a one time payment of 1479.54 for ***** ******** to catch up on his car payments. I have had no other transactions come out of my account until November 15, 2023 when a payment of 739.77 came out. I did not authorize the transaction. ***** and I no longer speak and when I contacted Toyota financial department they stayed there was nothing they could do.

  Business response

  11/16/2023

  Let me start off by saying how sorry I am Ms ****** is going thru this.  It appears to me that the debit was taken by the lending institution in this case toyota financial services,  it certainly was not taken by the dealership as we do not hold the note on the vehicle.  We would not have taken the payment back in february nor now and we would not have kept the debit card number.  This complaint needs to be directed towards the lender who applied the charge.  I wish I could be of  more help but I don't have any influence here nor am I able to discuss any info related to the loan as that is personal info about the borrower.

• Initial Complaint

  09/02/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The lack of respect, customer service skills, and overall service and satisfaction from this service department is despicable! To be told that a business doesn't need a customers money, or to just come and get a car, or they don't care how it gets from point A to point B! They were told troubleshooting resolutions prior to this vehicle being brought in, wasted a diagnostic time and charge to call back and state that they did the exact same troubleshooting scenario. Keep the care over night, guess what, nonfunctional. They have to be called by original autoservice that did original troubleshooting diagnostic, because a woman's word isn't good enough, before they finally get the service manager on the phone and the lead technician working on the car. Order another part, still not working. No phone call, no answers. Original autoservice mechanic calls them again, they think its the part that he suggested to begin with so they are going to order that, finally, and try that out. In the mean time, absolutely no communication with the actual customer on their part after they tore her down and told her she had no idea what she was talking about but she could come get her car. Pathetic that people are treated this way, cause they will get their money one way or another! The fact that the woman had to reach out to her original mechanic for help because this service department wouldn't listen to her while she is relaying what her original mechanic had stated to her, because they are not qualified to fix in their shop. Then they continue to slack on communicating with the customer! 10 days with a vehicle in their shop, and 7 days with absolutely no communication with the customer, not even an apology for one being wrong, two not listening, and three treating her like ****!

  Business response

  09/07/2022

  Good Morning,  I apologize for the delay,  I didn't see this until I got back from the long weekend.  I have checked our records and I dont show a repair order written here under the name ******* *****.  Is there another name it might have been written under? or perhaps a different dealership it was taken too?

• Initial Complaint

  03/25/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Lima Honda dealership: Nationally advertized price (multiple car finder websites)on currently available 2022 Honda CR-V AWD hybrid as $ 26,026 +tax,ttl&license. 3/23/2022 sent telephone messages and emails detailing request to purchase vehicle to include completed online credit application as well as privately held secured preapproval of loan amount. 3/24/2022 phone dealership and spoke with 3 sales associates, informed price listed would not be honored. Identified would like to purchase this vehicle with no further assistance in car purchase offered by dealership. Dealership refused sale of available vehicle to this qualified customer. Contacted Honda Corp. ultimately stated this is privately held dealership and unable to honor listed vehicle price, suggested to contact dealership to resolve. 3/25/2022 phone message left with attempt to contact dealership General Manager, request to resolve price dispute in currently available vehicle for immediate purchase at advertised price. Would like shown listed price of nationally advertised vehicle honored and/or opportinity for purchase of similar year/make/model, should listed vehicle become unavailable waiting for resolution after 3/24/2022 for immediate delivery. Thank you

  Business response

  04/21/2022

  Responded to customer and explained the posted price was a mistake and that the vehicle in question had been sold at any rate.  Due to vehicle supply constraints I did not know when I would get another one in and that when one came in it would not be offered at that price.  I did offer to notify the customer when we received a like vehicle and to advise her at that time of price.  I did apologize for the mistake and explained it could not be helped it sold as it was offered on a first come basis.  Im not sure what "refund" is sought as no money was taken to my knowledge.

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