ComplaintsforLittle Caesars Pizza

• Initial Complaint

  03/14/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I placed an order in the amount of $33.55 using their smartphone app on 12/17/2021. When arriving at the location they could find no evidence of my order. I was told I can request a refund in the app. I placed a second order to get whatever was already cooked and ready, and left the store. I was unable to find any way to request a refund. I went back to the store a few days later and was told I could speak with the manager of the location for more help. I called and texted the manager several times over the course of several weeks and never got a response. I posted multiple times on the contact form on the website and received no response. I then sent a ******** message to the Little Caesars page on 1/17 and received a response with a phone number to call. I called the number the following day and the call did not go through. I was asked for my contact info, which I provided, and was told someone would contact me. A week later when I hadn't gotten a response I asked for an update and was told they were following up. A month went by with no response. I sent a message asking if I should file a BBB complaint and I received an email 6 days later asking once again for my information, which I immediately provided. A week has gone by with no additional response. I have the original order confirmation along with the confirmation that the order was ready for pickup, and bank statement screenshots indicating the original purchase and second purchase I made on 12/17/2022 were deducted from my bank account. I have no idea why it has not been possible in 2 months to resolve what seems to be a simple problem. I am only asking for reimbursement either through a refund or store credit. I have been very patient and understanding throughout this process.

  Business response

  04/07/2022

  [BBB Transcribed via phone]

  I will reach out directly to consumer. 

  Customer response

  04/07/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I did end up hearing back from Little Caesars via email and they were able to refund my purchase price.  No further action from you is needed at this time.  Thank you!
  
  Sincerely,
  
  **** *******

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