ComplaintsforHartsock Realty, LLC

• Initial Complaint

  12/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I pay 800 a month for rent for maintenance and everything I been having fridge issues since September 15 2023 still hasn’t fixed, it get told someone’s gonna be calling and hasn’t. The fridge has been leaking water inside and this week it got outside of the fridge.

  

  Business response

  12/15/2023

  We want to apologize for the inconvenience you had with your refrigerator being excessively damp inside. We were first notified of this problem on December 4th and started the work order process. As this was a low level repair a standard 48 hour response and plan turnaround was met. As we had discussed several times over the phone, we contract with local repair professionals to diagnose and fix all appliances that come with our properties that we own or properties that we manage for other owners.

  Your contact information had been shared with a local technician prior to you reaching out to the BBB, but we understand your desire to have your appliances in great working order as quickly as possible. We had followed up with the local technician to ensure that your refrigerator moisture issue was addressed in a timely manner. You proceeded to use abusive language to the call center staff and blaming them for not communicating. We called you and let you know that that was not acceptable behavior and a day later we received notice of the BBB complaint. Similar to what we discussed over the phone, we show no record of any maintenance requests related to appliances at your residence. As soon as we were made aware of the issue, we contacted a local repair company to address the issue.  We replaced your fridge on 12/15/23.

   As the maintenance team contracted by the Hartsock Realty Management Company who manages for our owners, we are perplexed by your inability to work with us in getting this fixed, but understand your expectation may never be in line with actual timelines for repair.

  We have a process to reporting maintenance request, those being you can either call the phone number we had provided you at the time of your lease signing or you have the option to use the resident portal and use the maintenance request tab to report all service and or maintenance request.  

  We pride ourselves in timely maintenance and repairs and continue to do so for our tenants.

  Customer response

  12/19/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***

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