ComplaintsforBlackJack Crossing
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Complaint Details
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Initial Complaint
10/26/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
We booked a weekend getaway in cabin 1 for 10/15/21-10/17/21. Upon arrival we couldn't find the cabin as there were no directions at the shared drive. Once we found it the place wreaked of must & smoke. No directions for the thermostat other than what it should be set at for the time of year. The next morning while showering the floor in the shower felt like it was going to cave. The water from the shower was running out the other side of the wall, in the dining room, & down into the return air vent. There was mold on the wall in the dining room & the floor was soft by the return air. Left several messages & messages through ******** since they won't answer their phone. We have yet to receive any messages or phone calls back after being told our complaint was forwarded to a manager. This place is a disgrace & has terrible, horrible customer service.Initial Complaint
10/20/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
3.5 hrs drive at night to arrive at cabin #4, we were disturbed by the conditions in the cabin: We IMMEDIATELY noticed a moldy smell and air quality issue in the cabin, the couch was wet, trash shoved in the edge of the couch, large crack in one bedroom window glass, mattress covers were dirty (not just stained, but with actual dark colored debris over it, including what was hopefully chocolate, but who knows for sure), SEVERELY warped (3-4" high in spots) wood floors including the biggest hazzard spot in front of the fireplace. Within 30 mins, we all started feeling nauseous, developing headaches, sneezing, and having eye irritation, etc. We literally could NOT stay in the cabin due to the poor condition, for the sake of our health.
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Contact Information
Logan, OH 43138-9542
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | 9:00 AM - 5:00 PM |
SuSunday | 9:00 AM - 5:00 PM |
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.