Business ProfileforCabins in Hocking

Team ,I have never filed on BBB but I feel compelled in this situation. I took time off of work and drove 26hrs because my mom is in the hospital and in bad condition. This cottage was to be a small and relaxing place to decompress but I had to leave within hours of arriving because of the problems, safety concerns, and the lack of customer service. Below is a partial list of what happened: 1st issue - place had evidence of mouse problems. - tore up toilet paper and mouse poop were found. — I was told I could clean it up -I was also informed that all of their cabins had mice in them 2nd issue - Wifi was not available. This was advertised and not provided. 3rd issue - There’s no phone at the cabin nor cell signal. Without the WiFi for connectivity there’s no means to contact anyone in case of an emergency or for reporting maintance issues. It was a 20 mile drive to make a call for all issues each time something happened. -I drove 60 miles after all was said and done 4th issue - water tank sprung a leak. 5th issue - all of this happened within the first 4 hrs of being there. 6th issue - when I said I wanted to cancel my stay, they would not do it and I was made to be a high maintenance person and they didn’t understand why I wouldn’t settle for a different cabin comped at , $600.00 a night. They made it clear that they were not going to refund me any of my money based off what they believed to be my issue with staying there. 7th - currently I am on leave from the Military due to my mom being in critical care. I drove 26hrs to get here to be with her and to try and find peace during a tough time. I have been without in life. I understand at times things are what we make them. I’ve had to survive a lot in life but in this situation I paid for comfort, peace and to be close to my mom while also having the ability to reflect and enjoy home a bit. I can’t upload photos of the texts or the photos on this site but are available if needed.