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Complaint Details
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Initial Complaint
04/04/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered bolts kit 11-30-2022. Order *****. Received bolts but wrong. Waiting for bin. No reply to emails. No answer the phone. I paid for everything. There are others like me.
Business response
04/06/2023
Thank you for contacting us. We have contacted our customer and apologized for the delay. His bin has shipped and we believe the matter is resolved.Initial Complaint
02/28/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
January 23, 2023 I placed a $707.26 order, order number *****. Small pieces of the order arrived one from Fed Ex the other shipped via Postoffice. How ever the bulk of the order has not arrived a month later. They debited my account for the full amount right away. When I tried Emailing them, I received an autogenerated response. When I tried calling them there was no answer (FULL MAILBOX). I would like to touch base with a live warm body to get on the same page.Business response
03/06/2023
Thank you for bringing the matter to our attention. We sincerely apologize for the delay. We have resolved the issue directly with our customer.Initial Complaint
02/14/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered a 8,000 piece bolt kit and 4 drawers with a cabinet in may of 2022. I ordered them by phone and that is the only time I have been able to communicate by phone with this business. I have sent several emails and finally had a reply from an email sent 10-25-22 on 12-20-22. The last email stated they had been auditing orders and seen that I had not received my storage bins and drawer and they would be shipped in a few weeks. That was two months ago and have not heard anything else about the products I purchased 9 months ago and still have not received.Business response
03/06/2023
Thank you for bringing the matter to our attention. We sincerely apologize for the delay. We have resolved the issue directly with our customer.Customer response
03/06/2023
The business contacted me today 3-6-2023 from a blocked number. They left a voicemail stating she was the new manager and hoping to resolve this issue over the phone. She did not leave a call back number and said she was contacting the supplier for my missing bins. She also stated in the voicemail to email them if have anymore questions or concerns. This issue is still not resolved as I have not received my products I paid for or had my money refunded.
Business response
03/08/2023
Thank you for reaching back out. We are happy to say everything shipped yesterday, and in a separate email we will send you the tracking number today.Customer response
03/11/2023
I have received all of my missing items from my order 10 months ago. The new manager called and left me a message stating she had hired someone to answer emails and they were working to get this issue resolved. It did take a while to get and answer but I received my items within a week of them acknowledging the issue. Hopefully the new manager get things in order and get their business turned around.
Initial Complaint
01/27/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Purchase date 10/27/22 Invoice number ***** Bolt bins backordered over three months. Cannot get response via email, phone call, or voicemail (mailbox full). I just want to know that I am not getting scammed mainly, but when a company will not respond it gives you a pretty good indicator. If we cannot reach a resolution I will be forced to file a suit. Thank youBusiness response
01/30/2023
Thank you for your patience. We sincerely apologize for the delay and the error. Your order was mistakenly marked shipped, meaning everything had shipped, when the bin had not. We get it's frustrating and are sorry for the inconvenience. We regret your bin was not ordered much sooner. We will order your bin today, and it should ship shortly.Initial Complaint
12/26/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On 12/15/2021, I ordered over 10,000 pieces of hardware and paid over $1000. Included in this order was 3 metal bins to store all of the pieces of hardware. I never received the metal bins. I emailed numerous times, and only about half of my emails were responded to by this company. When I did receive a response, it was the same every time, stating they would ship my items within 2 weeks. I've yet to receive my bins, and have not been provided date of when they will be shipped. Order# *****Business response
01/23/2023
Thank you for bringing this to our attention. We have spoken with our customer about the delays multiple times. Hi item has been ordered but not shipped. We are contacting our supplier to get an update on why his item hasn't shipped. We expect it will be shipped and delivered later this week. We appreciate his patience.Initial Complaint
12/21/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
My complaint is the same as all the others. I ordered the grade 5 bolt kit and was told I would get the bolts but the bins would come later as they were back ordered. I got the bolts fairly quick but it has been six months and still have not received my bolt bins. I think this is a big scam I just want what I paid for!!!!Business response
01/23/2023
Thank you for bringing this to our attention. We sincerely apologize for the delay. We will order his item tomorrow and it should be shipped this week. We appreciate his patience.Initial Complaint
12/20/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I bought a nut and bolt kit. I have received the nuts and bolts but no bins. I have tried many times to email and call. My order was for over a $1000. I just want my nut and bolt bins.Business response
01/23/2023
Thank you for bringing this to our attention. We sincerely apologize for the delay. We carefully reviewed our records and found his item was not ordered. We will order it tomorrow and it should ship the next day. We are grateful for his patience and understanding during this transition.Initial Complaint
12/05/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a bolt and bin kit from this company August 23rd and have not received the bins. They will not answer calls or respond to email. I would like the bins I have been waiting on for months, or at least a refund of the bin portion of my order.Business response
01/23/2023
Thank you for bringing this to our attention. We have had a lot of catching up to do when teh former employee left. We sincerely apologize for the delay and will order his item tomorrow. It should ship this week. We are grateful for his patience and understanding.Customer response
01/27/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 18528593
I am rejecting this response because:
I will not accept any response from the business until I have the product I ordered in AUGUST 2022 in my possession.
Regards,
******* *****Business response
01/30/2023
Thank you for your patience. We sincerely apologize for the delay and the error. We get it's frustrating and are sorry that your bin was nto ordered much sooner. We will order your bin today, and it should ship shortly.Initial Complaint
11/10/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered two hardware kits with bins. Received the hardware but not the bins. Have called and emailed numerous times. No responseBusiness response
01/23/2023
Unfortunately, we have no record of this customer under this name.
Please note we are: US Bolt Kits
Address: *** * **** **
City: London
State/County: OH
Zip/Postal Code: *****
Business Phone Number: ***********Customer response
01/24/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 18386499
I am rejecting this response because:Our purchaser was RG Young and Son, as shown in the image that was attached.
A message was received that stated that the company is under new management and the missing items from the order would be shipped within a few weeks directly from their supplier. The message was received in the first week of December. The order was placed in August. The vessel returns to New Hampshire in 30 days. Hopefully the missing items will be waiting.
Regards,
**** *********Business response
01/30/2023
Thank you for your patience. We sincerely apologize for the delay and missing your name the first response. We get it's frustrating. We are sorry you haven't received your bin sooner. It has been ordered, and is going to ship shortly.Initial Complaint
11/08/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered 5170 piece Grade 5 bolt kit with 2 @ 40 hole bins for $929.99 (order # *****) on 9/4/22. My credit card was charged on 9/5/22. The bolts were delivered on 9/9/22 and the bins were supposed to arrive separately 2-4 weeks later. I still have not received them. I have many numerous attempts to contact the company via phone and email. It's impossible to reach anyone by phone or leave a message. I got one automated email response on 10/14/22 saying that they are under new management and will contact me soon. I still have not heard back from anyone and still not received my bins (which I paid for). This is unacceptable...the bolts are useless to me without a way to store them.Business response
01/23/2023
Thank you for bringing this to our attention. We sincerely apologize for the delay. We are happy to say his item was ordered, but unfortunately, we have no idea why it wasn't shipped. We are contacting our supplier and believe it will be shipped this week. We are grateful for his patience and understanding.
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23 total complaints in the last 3 years.
0 complaints closed in the last 12 months.