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Find a Location

Ken Ganley Chrysler Dodge Jeep Ram has 1 locations, listed below.

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    Business ProfileforKen Ganley Chrysler Dodge Jeep Ram

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company sells new and used automobiles

    Products & Services

    car dealership

    Business Details

    Location of This Business
    245 Lafayette St, London, OH 43140-9071
    BBB File Opened:
    9/19/2018
    Years in Business:
    5
    Business Started:
    9/3/2018
    Alternate Business Name
    • KG Automotive London, LLC
    • Ken Ganley Chrysler Dodge Jeep RAM of London
    Business Management
    • Mr. Kenneth G Ganley, Owner
    • Mr. Dwight Abner, Sales Manager
    • Mr. Frank Sumpter IV, Sales Manager
    Contact Information

    Principal

    • Mr. Kenneth G Ganley, Owner
    Additional Contact Information

    Phone Numbers

    Website Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/28/2022

    Complaint Type:
    Product Issues
    Status:
    Resolved
    I purchased a car through *** Ganley in oct of 2021. After owning the car for a few weeks and we got our first rain fall, I came out to my car in the morning to go to work and my car was full of water. My seat gains puddles of water to where by time I get to work I have to change my pants. My floor bored has an inch of water on both sides in the front that you can physically hear swishing back and forth while driving. I can hear the water in my dash while driving also and bc of the rain leakage, I do not have speakers in the front dash that work. When getting my 1st oil change just about a month after purchase, the shop I take my vehicles to to get serviced advised me that I had bought a lemon. They said there is numerous things wrong with the car which include but not limited to -The windshield wiper motor is going out -The 5th wheel on the gate of the jeep was flat and u could clearly see where the dealership or the previous owner attempted to patch it twice before. -The rotors and ball joints and brakes were all bad. -The speakers were blown due to water damage. -The carpet is going to have to be replaced due to the water damage. -Due to the water damage on the carpet, it is growing mold and mildew and is always wet, even when it hasn't rained in a week, it stays wet. I pay almost $800 a month for a car payment which includes the warranty and gap insurance and $100 for full coverage on a vehicle that is a lemon. I have tried to work with the dealership to get these issues resolved. I dropped my car off for service to see if anything could be done about the leak. My Jeep sat in their parking lot for 2 days and was never touched, over a weekend. Come that Monday I needed my car as I am a single mom of 3 kids' who have sports and I had to get back and forth to work. Also when I picked up the vehicle the service department did advise me that the warranty would not be covered the leak. The dealer that sold me the lemon no longer works for the business.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kevin R

    1 star

    12/27/2021

    I don't even know where to start. I guess first off, the Sales manager ********************* will absolutely look you in the face and lie to you. They will low ball your trade in to the point of an absolute insult. Initial offer from **** was $1000. For a 2013 Dodge Journey fully loaded, leather, heated seats / steering wheel etc.This is the same vehicle that they turned around and listed for $10,500 on their website. When I confronted the Liar ****, he claimed he didn't make any claims of the trade-in value.If this is the type of integrity this dealership supports, I would RUN to a reliable dealership.

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