ComplaintsforJohnsons Tax Svc
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Complaint Details
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Initial Complaint
11/19/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We filed taxes wit **** ******* in March of 2021. We have still not received our taxes. I have sent several messages to him requesting information and never receive the needed info back. Mr. ******* charges a few hundred few for filing taxes. When a client requests the needed tax info, then the information should be sent. We are paying for services we are not receiving.Business response
11/22/2021
My Response
Mrs ****** taxes are being rejected due to her child filing her taxes and not reporting that they are being claimed on the parents return so it rejected ********* taxes. for free i amended the daughter taxes and sent them in, the IRS has not corrected the daughters taxes on their end and i have told ******* several times that the daughter need to call the IRS and figure out why it has not been adjusted. I have the messages i sent ******* stating the same. I have not been paid by ******* for her tax services because she elected the fees come out of her refund and since she has been rejected i cannot get paid. Until she follows the directions i gave her then her taxes will not get procesed. I cannot call on their behalf it has to be the taxpayer. Thank You
**** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.