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ComplaintsforS-K Finishing, A First Chioce LLC Company
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Complaint Details
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Initial Complaint
12/14/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I dropped off a patio settee to S K Finishing in the middle of August 2021. I wanted the furniture re done for my elderly parents for Christmas. I was told by the owner, Brian, it would be done by the end od November. I have called the business several times and the owner never calls back. I want the furniture back or an expl whyBusiness response
12/20/2021
Richard…You are free to come and get your parents patio furniture anytime during our normal business hours, M-F 7:00AM to 4:30PM (please see Holiday schedule below).Based on our last conversation, I was going to try and complete the furniture this week for you to give to your parents but considering the complaint you’ve made to the BBB and your requested settlement, (return of the furniture), SK will no longer attempt to refurbish this Furniture for you.It is available for your pick up this week through Wednesday the 22nd and after the Christmas Holiday on Monday the 27th through Wednesday the 29th. We return after the New Year on January 4th…We regret not being able to meet your expectation/time table but when parts aren’t disassembled and ready for processing, we can’t risk damaging them.We wish you luck in finding a company to process/recondition this set.Brian V***Initial Complaint
09/14/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Took my products to S K finishing the owner Brian promised me 24 hour turn around I picked up after 72 hours when it was done the product was horrible cracking powder and missed areas he wasted my powder coat that I supplied then got really angry saying threading words over the one then proceeded to yell at my wife like she was a dog and refuses to give refund of $800
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.