Customer ReviewsforElite Affordable Tree Service, LLC

I agree with the woman who commented on elite affordable tree service they also advertise a list of other things they do gravel bring one of them got written estimate from Matt beginning of Oct told him estimate was ok he said he couldn't do it that week would put me on schedule the next week and call the night before but nothing sent him text said same thing the next week schedule since then he has not returned my phone calls ,text messenger he has blocked me on all of them including there Facebook page this is a family owned business so they say but what a way to do business I have every text and every message on messenger and can verify everything I am saying do not do business with him or his company Elite affordable tree service Louisville ohio

I don’t normally give bad reviews. I understand people have their “off” days. However, a month ago I had a large tree fall in my backyard and hit my neighbors fence. I was quoted one price for the tree to be chopped up and the wood left, and another for the stump to be removed. The stump is ugly because the tree was uprooted. They came out quickly to cut the tree up. They did leave most of the wood still on top of the fence it fell on. I chucked that up to you pay for what you get. However, I was told they could not do the stump the same day because it would be an all day project. I was told they would reach out a couple days before to let me know the exact day they would be back out. It has now been a month, I am not receiving any response to my many messages and the voicemail I left. I would of preferred to be told that hey we can do job one but job 2 aka the stump is out of our wheelhouse. It’s just really poor business to not reply at all. I would of been A-ok with them saying hey we can’t do it, a response is better than nothing. I would not recommend this company, I’d recommend paying more to get the job done correctly. We also removed the wood from the fence ourselves and showed them the photo that it was removed to make the access to the stump easier. Eh, I guess you win some you lose some.

On June 1, 2022 Elite Affordable Tree Service came to trim my hedges. I wanted them taken down to 5 feet high and the owner said he would only take them down a foot and see how they did after the trim. He said when new growth started, if I wanted them lower, then he would come back and trim them to 5 feet with no additional charge to me. The new growth started around the middle of July. I called the owner, Matt, several times and left several messages, but he would not return my phone calls. I found this company through Next door neighbor site. In researching, I found them on facebook and also, they have a website. On their website, the have boxes you can check for what service you want and leave your name and phone number. There was no box for hedges so I checked the box to have a tree taken down. Matt returned the call the next day. I explained to him who I was and that I wanted him to return to take the hedges lower. He said he could do the job on Wednesday, Thursday, or Friday of that week and would call me to let me know which day he would come to lower the hedges. That was two weeks ago and I have never heard back from him. This week I left two more messages and no response. I feel he has no intention to keep his promise to lower my hedges. I do not want another person to experience this from this company. I paid him $350.00 to do the job and he has not finished the job.