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Business Profile

Durable Medical Equipment

Midwestern Medical Supply Group, LLC

Reviews

Customer Review Ratings

4.26/5 stars

Average of 31 Customer Reviews

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Review Details

  • Review fromEdwin B

    Date: 04/02/2025

    5 stars
    The service I received from staff at ****************************** was excellent. Everyone was friendly, courteous, knowledgeable and efficient!! I wish every business I had to deal with was like Midwest Medical!!! ***** ** ******
  • Review fromJames B

    Date: 02/21/2025

    5 stars
    We have had a ***** lift very shakey for my wife. We purchased the sit to stand lift made very sturdy and very easy-to-use move on carpet, tile ,vinyl floors would recommend to anyone saves time and for my wife to do stand up therapy thank you very please with the best customer service was great
  • Review fromJohn E

    Date: 02/10/2025

    5 stars
    I highly recommend Midwestern Medical Supply Group. After hours of comparing prices online I had no doubt they offered the best price. The quality of the equipment is excellent and I can't say enough good things about their customer service. ******* went out of her way to make sure I received what I needed within my very tight timeline, even going so far as identifying a backup plan if the primary distribution center missed their ship-out deadline (and yes, she checked with them at the deadline and kept me updated on their progress). She was very prompt to respond, followed through with every promise made, and was empathetic and professional. I am very pleased with my experience, from start to end.
  • Review fromKristi A

    Date: 02/05/2025

    5 stars
    I needed to get a piece of medical equipment ASAP for my dad. The lady I spoke with was so helpful and found me exactly what was needed and ensured that it was affordable. I will definitely come back here if we are in need of any other medical equipment!
  • Review fromAlice S

    Date: 01/31/2025

    5 stars
    Fantastic company!! Purchased a sit to stand lift for my 96 year old mother! Prices are great, employees are extremely knowledgable and helpful! Couldn’t ask for better customer service! I am a veteran myself, and I greatly appreciate any company that is owned and operated by veterans and gives back to veterans! I have been telling all my health care contacts about your great company! Keep up the great work! We need more companies like Midwestern Medical!
  • Review fromSharon W

    Date: 01/27/2025

    5 stars
    Today 1/27/2025, I called Midwest Medical Supply and spoke to Jacob. Jacob was my salesman in Feb. 2023, when I bought my STS (sit to stand). When I bought my STS, I was determined to purchase but my husband was not. Today, Jacob was very pleasant and helpful, as he was in 2023. I, my husband and my aids have enjoyed my STS. It moves me around fine and I'm 368. Thanks Jacob
  • Review fromKatie A

    Date: 10/22/2024

    5 stars
    It was a pleasure doing business with this company. They were available throughout the entire ordering process. Once ordered the product was delivered extremely quickly and they even followed up with us to ensure everything was received an ensure our satisfaction with the product. We would definitely do business with this company again.
  • Review fromJanet H

    Date: 10/21/2024

    5 stars
    I have done business with Midwestern in the past and I continue to shop online with them for several reasons. First, their customer service is outstanding. They know their products and are willing to go into detail when describing items they sell. Second, they ship products quickly. Third, they stand behind the products they sell. Fourth, they are a family run business based in the US with people from the US as employees. Fifth, they answer the phone - not a machine or a bot. I will mention that I am an older person so the qualities I have described above are important to me as customer service skills. The people I speak to talk like people I am used to dealing with - not people reading off of a 'cheat' sheet without genuinely caring about what they are doing. I realize we live in a complex world and the marketplace has had changed forced upon it - Just saying I really like this company because it reminds me of the world I grew up in. I'd give them 10 stars if I could.
  • Review fromDonald M

    Date: 10/02/2024

    5 stars
    Absoluty the best medical lift ever! I am 86 and this changed my life! Easy to assemble,very mobile and safe, I can now change garments , clean and bathe my wife who cannot walk. From bed to potty to wheelchair,alone! Highly recommend it to anyone! Also veterans receive special consideration! Nice to be appreciated! They answered my calls for instructions and spent time with me on the phone!
  • Review fromDavid P

    Date: 09/23/2024

    1 star
    Initial contact was very positive. Due to the positive reception I ordered a control box for my ******** lift since our lift was not working. Jacob from Midwestern was aware of my emergency situation and assured me this part was available and would be shipped immediately. He contacted me an hour later indicating the part was sold out at the factory and would not be available for at least 10 days. Due to this delay I verbally told Jacob to cancel the electronic control box and order the manual lift. He indicated he was on a delivery and would call me when he gets back to rectify everything . I did not hear from him but due to my emergency I ordered the lift on their website. Both orders have been charged to your credit card. For the next four days I have repeatedly tried to contact Midwestern. They’re not answering their phones, not responding to voicemails or emails. I feel I’ve been duped. At the moment there is nothing positive to report.

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