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ComplaintsforAffiance Partners
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Complaint Details
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Initial Complaint
06/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
An annuity set up in my name June 2012 is supposed to pay for my medical expenses. None of my expenses have been paid and I can't get in contact with anyone. They are just taking my money without explanation and I'm paying ny own expenses out of pocket. I want to speak to someone about this and be reimbursed for what I paid.Business response
07/03/2023
******* ***** has a (MSA) Medicare Set-Aside Account with Affiance Partners to pay for any future Medicare-covered services related to their injury. Affiance Partners is primary to Medicare and should be billed for any services provided to claimant for the injuries. However, Affiance has not received any claims since 2020 for this client.
What is the process?
Patient schedules an appointment with medical provider.
Claimant presents Affiance Partners card to provider’s office/facility.
If related to personal injury/workers compensation injuries, provider will bill Affiance Partners. If not related, provider will bill Medicare or patient as usual.Client was contacted via voicemail to the phone number on file and will continue to follow up.
Regards,
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.