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ComplaintsforDog-Venture
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Complaint Details
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Initial Complaint
01/22/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
We had a double appt for grooming for our dogs. Entrance to business was a exterior flight of concrete steps covered in snow and ice not cleared. Owner even remarked she had to hold railing and go first so she wouldnt fall. She then tried pulling one of dogs down the stairs to which the collar was pulled off and our dog got loose. Its a highly traveled road with high incidents of speeding. My husband asked if there was an alternate way to safely have dogs enter business and she refused. Once catching our dog we again asked if there was another safe entrance and was told no. My husband left and we were billed 76.00 for a cancellation fee less tham 24hrs. We did not cancel but showed up to unsafe entrances and no alternative was offered by owner.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.