ComplaintsforCincinnati Kitchens, Inc.

• Initial Complaint

  08/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I hired Cincinnati kitchens to do my remodel, a year later we started, form the beginning I never knew who was to show up to my house. The first issue was a hole in my wood floor that was a electric convection, they told me that it will be no issue as I was adding more floor and they will cover it up as this was part of the remodel, till today the hole still in the middle of the floor, also they finish the kitchen to the point that is functional and took my final payment on 6/28 and they supposed to come back and finish the last things , like my celling that’s still not done , several walls still missing baseboards, my window in the kitchen is not finished on the outside, we were reluctant to give the final payment , but Darin assure us that all the final things will be completed and since the payment I haven’t even heard about him. I will never recommend this company to anyone , is been nothing but headaches with them, also my cabinets are scratched and they supposed to be new.

  Business response

  09/06/2022

   

    All issues were taken care of as soon as we were notified.

   

      Ken B********

  Customer response

  09/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ****** *******

   

   

  not all items pending have been taken care of just yet. 

  Customer response

  09/19/2022

  For now some items been done but I am pending the anchoring of the dishwasher, I don’t have any pictures on this. The other item is a small hole in the counter, the company is scheduled to come in already and evaluate the hole.

  Business response

  09/26/2022

  TelDear Sirs:
  Customer satisfaction is always our number one concern.  On August 30, 2022 Cincinnati Kitchens was notified by the BBB, that they had received a complaint from our client ****** *******.  We were unaware of the clients’ concerns, as no one in our office was contacted by the client indicating open items remained uncompleted. ****** was contacted immediately by Eric W****, our sales manager. Eric met with **** ******* personally in her home to address her concerns on August 31, 2022. The following is a timeline of the actions taken to resolve her issues.
  
  8/30/2022: BBB complaint received
  8/30/2022: Client contacted
  8/31/2022: Client met with personally by Eric W****
  9/1/2022: Counter-top fabricator notified of issue.
  9/1/2022: ************ ********* ****** notified of issue. *** will contact client directly to schedule repairs.
  9/1/2022: Flooring repair/baseboard install scheduled 9/6/2022
  9/1/2022: Window repair/siding install scheduled 9/2/2022
  9/1/2022: Ceiling repair/texture scheduled 9/6/2022
  9/2/2022: Window repair/siding install completed . . . Repair satisfactory per client
  9/3/2022 - 9/5/2022: Holiday Weekend
  9/6/2022: Parts ordered to secure dishwasher.
  9/6/2022: Client contacted by Eric W**** to be certain window/ siding repair completed to customers satisfaction
  9/6/2022: Counter-top fabricator processes claim and submits claim to ******* (countertop manufacturer).

  9/6/2022 – 9/7/2022: Flooring repair/baseboard install completed . . . Repair satisfactory per client
  9/6/2022: Ceiling repair/texture completed . . . Repair satisfactory per client
  9/7/2022: ************ ********* ****** (***) scheduled cabinet touch-up/finish repair with client for 9/13/2022
  9/8/2022: Client contacted by Eric W**** to be certain flooring repair/baseboard install and ceiling repair/textured completed to customers satisfaction.
  9/12/2022: Appointment set for 9/20/2022 by ******* Factory Service to address countertop issue
  9/13/2022: Cabinet finish/blemishes repaired by ************ ********* *******. . . Repair satisfactory per client
  9/15/2022: Client contacted by Eric W**** to be certain that cabinet finish/blemishes repaired by ************ ********* ******* completed to customers satisfaction.
  9/19/2022: Attempt to confirm countertop repair appointment. No answer, no return call.
  9/20/2022: ******* factory service assesses and repairs counter-top issue. . . Repair satisfactory per client
  9/21/2022: Client contacted by Eric W**** to be certain that countertop issue repaired by ******* Factory Service completed to customers satisfaction. . . Repair satisfactory per client
  9/23/2022: Dishwasher installation scheduled
  9/23/2022: Client contacted by Eric W**** to be certain that dishwasher installation completed to customers satisfaction. . . Repair satisfactory per client
  
  Per Eric’s conversation with **** ******* on Friday, September 23, client states that all issues have been addressed and that everything was completed to her satisfaction.
  
  Best Regards,
  
  Ken B********

  Customer response

  10/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *******
  

• Initial Complaint

  02/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I hired Cincinnati Kitchens to remodel my kitchen. The work started 11/29/2021 and went as planned. Most of the work was completed by January 12, 2022 and I made my final payment, with notes on the invoice from Cincinnati Kitchens that they still had to complete several items, including the rest of the cabinet hardware, attach baseboard, caulk parts of the baseboard, add quarter round trim by baseboard near dishwasher, replace 11 existing can lights with LED lights, and repair a gap in the floor. Since that time, the gap in the floor has been repaired. Unfortunately I have noticed that none of the quarter round and some of the other trim in the kitchen is not attached, it was left just set in place. I have also noticed several defects in the countertops. They sent a subcontractor to fix the defects (the glaze or coating over the granite chipped off) and shortly after those were fixed, the coating chipped off in additional areas. This is unacceptable for new countertops. I have made several phone calls to Darin to see when the work will be completed. He has said every time that he will talk to Eric and call me back, but I have yet to have a response. I need help getting them to finish this job and to adequately repair or replace my countertops.

  Customer response

  03/04/2022

  I filed this complaint ID********  - on Monday February 28 against Cincinnati Kitchens.  Since receiving the complaint, Cincinnati Kitchens has completed the job as requested.  I would like to withdraw this complaint as no further action is required.
  
  Thank you.
  
  ******* ******
  ###-###-####

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩