ComplaintsforGetYa Shine on Cleaning Services, LLC
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Complaint Details
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Initial Complaint
12/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
on 9/8/21 I texted Natasha B my concerns when I found her mother using a mop spin bucket on my oriental rug in my foyer on 9/7/21 and discovered some light spots on the carpet just outside the foyer the next day. They also place their cleaning bag and supplies right in that area by the foyer. Her crew continued to clean for me as I was hoping this issue could be resolved. The last time they cleaned was on 10/5. I cancelled my 10/21 cleaning as I was out of town. I again brought up the issue on 10/26 and since then she has cancelled my cleaning and has not responded to repeated texts and voicemails to address the issue or schedule cleaning. Text chain attached. I don't use bleach products. I had the carpet professionally cleaned at my expense on 12/3 and they believe it was caused by some type of bleach product. Natasha has been cleaning for me since she started her business. I understand this was an accident and her lack of response is very disappointing. They claim they are insured per recent post in October.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.