Business ProfileforDream Family Dental

I went to Dream Dental to see Dr. Shin Y because she took my insurance which is Atena My Care Ohio Medicaid Medicare for seniors in early July of 2022. My upper dentures are 25 yrs old and I have trouble chewing food. I also needed a bottom back partial plate because I have no teeth in the back and eating was causing gum problems. I received an exam and cleaning in July. After that I continued to return until December 19th 2022 when I brought them home. During that 6 month period I kept getting impressions, filing down, scraping and adjustments which were all sent back out to a lab. She said they would call me when they got them back each time, but I always had to do the calling to check. I complained directly to her about it and she said it was a miss communication. The upper denture was twice as big as my old one [which they already had to go by]. Gagged me and caused sore gums. On Dec. 19th 2022 I brought them home, couldn't wear them. Office closed Dec 23 to Jan 2 2023. Got appt on Jan 9th when I decided I was done with her because she said they had to be that way for my health. I also said they were rough and gritty and she said it was because of all the filling done. I was there from July 2022 to Jan 2023 which was long enough. My other dental work on partials on top and then full denture was all 2 days. Impressions out one day back from the lab the next. Not 7 months! The lower partial was metal with metal clasps. We talked about clear clasps but again a miscommunication. I couldn't wear lower denture, they hurt my other real teeth and gums, too big and heavy metal. They never got them right either. I could have gotten resin or plastic lowers but she refused. I have returned the teeth to the Doctor's office on advice from my insurance company in January and told them to void the invoice which the dentist said they couldn't do. I want them to repay Atena Insurance so I can go to another dentist. Insurance will not pay again for 8 yrs.