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Find a Location

1800CPAP.com has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • 1800CPAP.com

      2908 W Us 22 And 3 Maineville, OH 45039-9268

      BBB Accredited Business
    • 1800CPAP.com

      651 Reading Rd Mason, OH 45040-1571

      BBB Accredited Business
    • 1800CPAP.com

      7577 Central Parke Blvd Ste 122 Mason, OH 45040-6834

      BBB Accredited Business

    Business Profilefor1800CPAP.com

    Medical Equipment
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.68/5stars

    Average of 113 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/26/2018

    Years in Business: 16

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    1800CPAP.comis a DME supplier of CPAP masks, machines, and related products. They are primarily a e-commerce store with a storefront located in Maineville, OH.

    Products & Services

    CPAP Machines, CPAP Masks, CPAP Filters, CPAP Tubes, CPAP Water Chambers, CPAP Supplies, CPAP Machines, Bi-Level/ BiPAP, CPAP Masks, CPAP Filters, CPAP Tubing Hose

    Business Details

    This is a multi-location business.

    Find a Location

    1800CPAP.com has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • 1800CPAP.com

        2908 W Us 22 And 3 Maineville, OH 45039-9268

        BBB Accredited Business
      • 1800CPAP.com

        651 Reading Rd Mason, OH 45040-1571

        BBB Accredited Business
      • 1800CPAP.com

        7577 Central Parke Blvd Ste 122 Mason, OH 45040-6834

        BBB Accredited Business
      Location of This Business
      2908 W Us 22 And 3, Maineville, OH 45039-9268
      BBB File Opened:
      8/8/2012
      Years in Business:
      16
      Business Started:
      7/5/2007
      Business Incorporated:
      7/5/2007
      Accredited Since:
      2/26/2018
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Ohio Sleep Awareness, LLC
      Business Management
      • Mr. Mark Hixson, Owner
      • Mr. Jason Smith
      • Mr. Jason Smith, Chief Administrative Officer
      Contact Information

      Principal

      • Mr. Mark Hixson, Owner
      • Mr. Jason Smith
      • Mr. Jason Smith, Chief Administrative Officer
      Additional Contact Information

      Fax Numbers

      • (888) 290-6188
        Primary Fax

      Email Addresses

      Website Addresses

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/21/2024

      Complaint Type:
      Delivery Issues
      Status:
      Answered
      I ordered the cpap mask headgear on 2/2/24. I have an email that states it was delivered to a mailbox on 2/5/24. I don’t have a mailbox (nursing home). I have a receptionist desk that collects mail for the patients. The home never received it. I opened a claim with the business. They closed it as “delivered” to me. I requested a refund. They would not refund my money. The amount is $29.98. ***** ******, ** ******* **** ***, ***** ******* ** *****, ###-###-####. The business is: 1800 CPAP, 2908 W. US-22, Maineville, OH, 45039. Order number ********. I can email the receipts
      Read More

      Customer Reviews

      113 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      ANA C

      1 star

      08/30/2023

      I purchased a Sleep8 C-Pap cleaning machine.This machine uses a bag/filter that needs to be replaced every three month. When the three months for replacement were due I went to 1800CPAP.com to order my replacement bag.I placed an order and soon received an email from them in which they informed me that Sleep8 bags were no longer available due to a recall. I contacted them and asked why they have sold me the machine, which cost hundreds of dollars, and know how was I supposed to use it? They responded that there was nothing they could do since they were forced to retire the bags from the inventory. I further asked for a total refund since I had only had this machine for three months, and they denied my request.I had done business with 1800CPAP in the past and was always very happy with their services, but this time they failed me because they didnt care to protect me when I had proven to be an excellent customer to them in the past.

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