ComplaintsforSonoma Goods Nation
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Complaint Details
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Initial Complaint
05/14/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I tried to make a purchase on this website and when I reached the payment screen it redirected me to a PayPal page. I sent the money via PayPal as this was their only payment option. My order did not process and I never received a confirmation of my order even though I paid. The account was set up as a “friends and family” account on PayPal meaning I could not request a refund through them. I tried to message them, but they blocked me on the PayPal website after I sent 1 message inquiring about my order (shown in attached photos). I have tried to contact the business with no response. The phone number on their website does not work and they do not reply to emails.Customer response
05/14/2024
Hi,
I was told to give some more information about the complaint. The link for the website was **********************************
however this link is no longer working for me even though it is still the #1 search result from ****** (shown in attachments). I never received a confirmation email or number. The phone number was listed on the website but I no longer see it as the website will not load. I did do a chargeback through my card as I don’t know whether it was a scam. But if it was a scam it was pretty elaborate as they did have the whole website set up.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.