ComplaintsforForbes Rehab Services, Inc
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Complaint Details
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Initial Complaint
10/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
There have been many issues with Forbes aac eye gaze computers freezing and leaving paralyzed patients unable to call for help. This is an extremely dangerous flaw that MUST be corrected to avoid tragedy. Team ******* is working with ***** ******* to correct this issue as soon as possible. ***** has responded directly to the *** community to reassure that they are working urgently on a solution and will keep the community updated. Forbes aac however does not respond to repeated requests to solve this life-threatening issue. One of the *** community's fiercest and most respected advocates uses Forbes aac's WinSlate 12. Eye gaze computer. Completely paralyzed, ****** ****** recently shared with the community her constant concern when using her Forbes WinSlate12 computer. She said: " Mine does the same but it is a WinSlate12. In the night I have an alarm set up every 30 min for the staff to check on me in case the computer freezes. I almost choked to death because I couldn't call for help because it froze one night."
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.