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ComplaintsforRichland County Home Buyers, LLC.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/23/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I was contacted by this company by text about selling my house. I told them I was not interested, asked them to remove my number from their list and not call me, and that I would consider any further contact from them as harassment and would react accordingly. I was met with the very simple response "marketing is not illegal." So I sent back a long text telling them that I am not, and will never, be interested in selling my house to them and reiterated that any further contact, including a response to said message, as harassment and that I intended to file charges with the police, write up a complaint to the BBB, as well as take whatever other measures I could to get them to leave me alone. I initially received no response, so I thought my point had been made. However, after a week they messaged me AGAIN asking about selling my house. I have attached the relevant screenshots showing the initial incident where they said "marketing is not illegal." This brings me to the current day, where I am filing this complaint. Based on the other complaint filed against them, they DO NOT listen to people when they ask politely for their number to be added to their do not call list. So as of now I intend to also file a complaint with the Ohio attorney general, and also file charges with the local Mansfield police as well for harassment.Business response
08/07/2024
I write to express my client’s apologies for your poor service experience, but we expressly deny any of the wrong doing you allege in your complaint.
As you are aware, “telephone solicitations” are defined by the TCPA’s regulations as “the initiation of a telephone call or message for the purpose of encouraging the purchase or rental of, or investment in, property, goods, or services, which is transmitted to any person.”
As you indicated in your complaint my client never encouraged “the purchase or rental of, or investment in, property, goods, or services[,]” rather, they sought to buy your home.
My client takes its obligations under the TCPA seriously. As such I can assure you that my client will not contact you in the future.
**** ****** ***.
Attorney for Richland Home Buyers
Customer response
08/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me provided they do not contact me again.Initial Complaint
08/16/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I've called this company several times. And sent messages online. We received there mailing again in the mail after being removed so they say!. When you call they don't say hello or anything! Until you say something! What kind of wack business is this? Their number ************Business response
08/22/2023
Hello,
Mr. ******* ***** has in fact been put on our do not contact list when he called in. Sometimes it takes a little bit for them to stop going to him as they are already mailed out but no more future ones will be sent out.
Thank you
Customer response
08/23/2023
I am rejecting this response because: I have called them several times and they SAY they done this and I STILL get their mailings! I've done this twice and I still get them!.
I do not believe them what so ever. thank you
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Contact Information
607 Manchester Rd
Mansfield, OH 44903-1832
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2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.