Business ProfileforN.E.O. Fence Co., Inc.

During the months of Oct-21/Nov-21, we received 3 quotes from fencing contractors (Acme Fence, Great Lakes and NEO Fence) to install a privacy fence around the full permimeter of our yard. All estimators were informed that the existing fence on both sides of our yard were the property of our neighbors and that they had agreed to have their fence removed by our contractor to install the new fence in order to avoid the required offset. I requested quote for tear down of both side fences and installation of the privacy fence around the full perimeter of our yard. Acme quoted $11,120 ($10,315 cash), Great Lakes quoted $9,798 and NEO quoted $9,364. After comparing quotes, we decided to go with NEO fence based on their quote coming in slightly less than the other quotes. When the fence was installed in April-22, this was a two day install. After the second day, the installers told us that they were finished and were about to leave the job site. To my surprise, all sides were installed except one side of our yard, where our neighbor’s wood fence still stood. I questioned why the other fence was not removed and installed and the installer replied that they had no material - the job was not quoted for the remaining side. After the installers left, we called the sales person and questioned the same thinking it may have been an error and was given the same response. We asked for the issue to be immediately escalated and the sales person told us he would inform the owner of the company. A few weeks later, the sales person returned to require the last side of the fence and quoted an additional $3,919 which in our opinion did not give the transparency to confirm materials were quoted at same price from previous installation and did not reflect any adjustment based on the company’s error. With the new quote, the total cost is $13,283 which exceeds all quotes. Had we known this up front, we would have chosen a different contractor.