ComplaintsforBuckeye Collision Service, Inc.
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Complaint Details
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Initial Complaint
05/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In January of 22, I had these guys do some insurance collision work on my 2019 Toyota corolla, as well as put on 4 brand new tires. I've had the tires rotated every 6k Mike's religiously at Wilson tire in kenton ohio. On the last rotation I was informed the tires were now junk. After 34k miles. The tread was unfit for continued use. I was told the tires had a 60k mile tread wear warranty. I have attempted to contact the business to rectify the warranty and have been continuously dismissed with calls will be returned. It has been 3 weeks, and multiple phone calls with nothing in response.Business response
05/09/2023
Spoke with Mr. ******* on 5/5/23, I told him I would get the paperwork he needed for the warranty. His dad picked up the paperwork on 5/8/23 and I explained to him that it's a manufacture warranty and that he had to go to an authorized mastercraft dealer for them to measure the tires and that treadwear is a prorated calculation.Customer response
05/09/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
******* *******
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
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TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.