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ComplaintsforFireplaces 'N' Fixin's Inc
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 11/16/2023 we purchased a set of ******** ******** gas logs for $2474.26 from Fireplaces and Fixins in Martins Ferry Ohio. We picked up the logs on 11/28/2024, and had them installed by a local HVAC specialist on 12/05/2023. The logs burned for approximately one hour and then abruptly shut off. Repeated attempts to get the logs to continue burning yielded the same results. I immediately made Tom *******, Sales Manager aware of the problem. A repairman was sent out on 12/11/2023 with zero results. We expected a call from Tom ******* on 12/12/2023 but received none. We are asking for a replacement burner or a full refund of the purchase price. As of 12/11/2023 Fireplaces and Fixins has made no attempt to reach out to try and rectify our problem.Business response
02/28/2024
Mr. Baranich didn’t give enough time to call the manufacturer to find a solution to his problem. Once the manufacturer return my call on 12/13/2023, I called *** ******** on 12/13/2023 with what he had to do to make his log set stay on. He did what I told him to do, and haven’t heard back from since.
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Contact Information
1211 S Zane Hwy
Martins Ferry, OH 43935-1965
Business hours
Today,9:00 AM - 2:00 PM
MMonday | 9:00 AM - 7:00 PM |
---|---|
TTuesday | 9:00 AM - 7:00 PM |
WWednesday | 9:00 AM - 7:00 PM |
ThThursday | 9:00 AM - 7:00 PM |
FFriday | 9:00 AM - 7:00 PM |
SaSaturday | 9:00 AM - 2:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.