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Find a Location

Kelly Murphy’s German Shepherds has 1 locations, listed below.

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    Business ProfileforKelly Murphy’s German Shepherds

    Dog Breeders

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    Martins Ferry, OH 43935
    BBB File Opened:
    5/22/2024
    Business Management
    • Ms. Kelly Murphy, Owner
    Contact Information

    Principal

    • Ms. Kelly Murphy, Owner

    Customer Contact

    • Ms. Kelly Murphy, Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/22/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    On Sunday, May 29th 2024 I purchased a puppy from this breeder. She gave me the incorrect puppy (the wrong gender). I arrived home and received a text from the breeder that she gave me the wrong animal. She insisted that I drive back there within 24-48 hours to either return or exchange the dog. I requested that at the bare minimum she meet me with the correct dog to make the exchange. However, she said she had no transportation. At this point I wanted my money back and to just return the dog, at which is insisted I return that day to return it or she would not take the dog back (she told me when I picked the dog up I had 14 days to return it if any issues came up). I agreed to make the 7 hour (there and back) drive to return the dog. She then insisted I vaccinate and deworm the animal that was not mine at my expense or she would only refund me $200 and not the $450 I paid for the dog. At this point the conversation had become threatening on her end and I just wanted to return the dog and deal with the matter legally from that point on to get my remaining money. I have spent minimum $80 on gas, about 20 hours traveling and only received $275 back from the woman. At minimum I am owed the remaining $175 from the dog I returned and the $80 in gas. I have attached text messages where she admits her mistake in not checking she had given the proper dog and insists I drive back there immediately.
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    Customer Reviews

    0 Customer Reviews

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