Business ProfileforHonda Marysville

On April 10th 2024 my wife and I went to Honda of Marysville to look for a new car. We ended up getting a 2015 Mazda cx-5 for $15,555 with 79,233 miles on it with a $700 deposit. After a couple of days driving the car we realized we didn't like it at all and wanted to return the car or trade it for another car with a similar or higher price but that had more of what we wanted. We were told the dealership doesn't do returns or trade backs, that the loan was already in our name and the best they could do was trade it in 6 months so we settled for what we got. A week or two went by and we still didn't have a clue who our loan company was or when we would get our title and every time we called Honda they were rude and acted like it was nothing we would just have to wait. Week three still no word so we called again, this time they said the loan never went through because the paperwork was blurry and they had been trying to get a hold of us for two weeks, mind you we have emailed, text and talked on the phone and they have our work and home address, yet they couldn't get in touch with us? They did tell us who our loan was going to go through though. Nevertheless We sent our paperwork again and now another week has went by today is may 9th (29 days) and the loan company is now saying Honda sent them too low of a price for the car and has now sent in a new price and until that's approved we still have no loan. Our temp tags are up tomorrow, Honda is saying they will pay us back for new temp tags but we don't trust them at this point. We don't even know if were truly approved for this car loan and we are driving the car. We didn't want the car in the first place and were told since its in our name we couldn't return it and now we can't even get our loan or title for it and its still not in our name.