ComplaintsforRoad Leenk, LLC
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Complaint Details
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Initial Complaint
08/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
So I had two orders that I booked a month in advance on July 8. I had one car going to ** the other to **, both door to door service. The first pick up was to **. I should have known then there would be a problem. I was contacted by the driver who required me to drive one hour from my house to drop the vehicle off then drive an hour back home. Ok - no problem - I let it go, but did let the representative know. Then when it came time to pick up the car, I had to also drive to meet the driver and when presented with the total, the bill was $50 dollars more than expected. Again, I let the representative know and was promised the refund on the next car shipment. Now we get to the second vehicle which was schedule a month in advance for pickup on 8/11. I was contacted on 8/9 asking if the car could be picked up a day earlier on 8/10 and I said fine. The issue was that the delivery would be when we were still on a plane so I asked if the driver could meet me at the airport when we land. In the meantime I packed my whole trunk, and was ready to go but Nothing - no word back. I called and texted countless times on 8/10 for a status. Last word was at 6:35pm when they asked to contact me at 10:00 the next morning with an update. Well here it is 8/11 at 2:16. No driver scheduled. My husband was forced to drive my daughter (who has major motion sickness and scoliosis issues - hence the car transport) to ** so she can be there in time for her college move in. I am very annoyed and have recommended this company to others who I now advised to cancel and run somewhere else. I want a refund of the 200 deposit and the $50 extra I was forced to pay.Business response
08/22/2024
Dear ******* *********,
Thank you for bringing this matter to our attention. I sincerely apologize for the inconvenience you experienced during the transport of your vehicle from NY to SC.
I completely understand your frustration and regret the delay you encountered. Please know that we have already processed and completed your $200 deposit refund via zelle. I kindly ask you to check your account to confirm that the funds have been received.
If you have any further questions or need additional assistance, please do not hesitate to reach out to me directly at [email protected]
Once again, I appreciate your patience and understanding.
Sincerely,
Scott K*******
Manager
Road Leenk
*********************Customer response
08/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *********Initial Complaint
06/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
They were unable to secure transport for my vehicle from ******** to *******. I have emails and text messages saying they are refunding my $200 deposit via *****, but I continue to contact with no response and no refund. They have given me multiple different refund dates, all of which not happened.Business response
06/06/2024
Dear ***** **********,
Thank you for bringing this to our attention. We apologize for the inconvenience you experienced regarding the transport of your vehicle from ******** to *******.
We understand your frustration and are sorry for the delay. We have processed and completed your $200 deposit refund via *****. Please check your account to confirm receipt.
If you have any further questions or need additional assistance, please contact me directly at [Your Contact Information].
Thank you for your patience.
Sincerely,
Scott K*******
Manager
Road Leenk
[email protected]Customer response
06/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** **********
Initial Complaint
04/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On 3/28/24 I was party to a contract to ship my *** ****** from **** ******* to ********* ******* for $400. I paid them via ***** a reservation of $150. I clarified the balance due would be $250 to the driver as shown in the texts. On 4/2/24 I received my vehicle and was told the balance due was $600. The driver and I contacted Leenk and they apologized for the inconvenience and blamed it on the demand, placed me on hold to speak with the manager and hung up after 15 minutes. When I tried calling back, they didn’t answer. The driver showed me the contract price of $600 (cinfirmed by Leenks also), so I went ahead and paid him to release the vehicle. At no time did they state they were changing the price prior to pickup or delivery. I would like the $350 they owe me.Business response
04/03/2024
Dear Stacy Phillips,
We apologize sincerely for the dissatisfaction you experienced with our service. Your feedback is invaluable, and we are committed to addressing your concerns promptly.
Regarding your request for a refund, we understand your frustration and would like to offer a required refund for your order. Your refund will be processed swiftly through the original payment method.
We invite you to share further details about your experience to help us improve. Your insights are crucial to enhancing our offerings.
Your satisfaction is paramount to us, and we are dedicated to providing the level of service you expect.
Thank you for bringing this matter to our attention. For any further assistance, please contact our customer service team at ###-###-#### // ******************
Sincerely,
Dylan E******
Manager
Road Leenk LLCCustomer response
04/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have refunded me the requested amount after attempting to refund me only the $150 deposit. They s**k at business.
Regards,
***** ********
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.