Business ProfileforMacy's

Complaint Regarding Emma from ******- I arrived with my 15-son and seven-year-old daughter to visit the Mac department. I noticed no assistance in that department and left, I returned to the Mac department and waited for assistance. A lady in a white jacket approached me, raising her voice and insisting that I should not be in that area, citing I was behind the counter, which was an open space without signage indicating otherwise. My kids and I moved and I politely clarified my intent to wait for assistance but was met with further discourtesy. another employee named Antoinette explained their service limitations, stating they only do consultations offering to take my contact information . Despite this, I chose to continue waiting. Frustrated by the initial encounter, I sought out a manager to discuss the issue and lack of customer service. Antonitte did come back and informed us the lady from Mac was not there. After our conversation another employee, Emma from *******, walked up to the manager, upset, speaking to manager, waiving her hands, Please review camera footage! , I noticed and asked her was there a problem, she stated she was told by 2 people alleging I had spread misinformation about her involvement, which I had not. I do not remember speaking to her. Our exchange escalated into a heated argument, during which Emma used inappropriate language, called me a STUPID ***** and behaved aggressively, causing a scene in front of my children and other customers. Despite requesting security, no assistance was provided. I am deeply distrub especially as it occurred on my birthday, a day I intended to enjoy. I am requesting immediate access to the store's security footage to verify the details. I urge Macy's to address the behavior of Emma from the ******* department, whose conduct was unacceptable and deeply upsetting for me and my kids, after waiting 30 mins and have to experience that with my children, I was attacked and belittled!