ComplaintsforMacy's

• Initial Complaint

  06/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  To Customer Service Representative: I am truly upset that my request for a credit has been rejected. I have hoped that Macy’s reputation as an honest business entity, would understand that I had not received the items that were ordered because of an address issue but I guess I was mistaken. I have called on multiple occasions in my attempt to rectify this situation by trying to get the address corrected, but now I am being told that I am losing $240.92 and I have nothing to show for my money. I hope you will reconsider your position because you have provided me with a credit for part of this order totaling $47.30. The fact that you found cause to provide me with this partial credit should give my request for full credit totaling $288.22 more credibility for consideration. I believe that your review of my order history would not have allowed for a partial refund of this order. It is not fair business to address part of my issue because it benefits your bottom line. This is truly unacceptable and if you’re not willing to do the responsible thing to satisfy my concerns then I will seek other ways to be compensated for my concerns.

  Business response

  06/29/2024

  We are in receipt of Better Business Bureau Complaint ID ********. We have contacted *** ******* and have resolved all matters as expressed in the complaint.  Based on this, we consider the matter closed.  

  Customer response

  06/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *******
  

• Initial Complaint

  06/23/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Item purchases online. Has not shipped yet. After the 30 minute cancellation period i discovered my order was incorrect. Macys refuses to cancel the order that has not shipped and that i have not received. Salescheck Number: ******** Reservation Date: 6/22/2024 *Delivery Date: 7/16/2024 Delivery Service: White Glove Delivery Total: $2048.08

  Business response

  06/27/2024

  Dear **** *****, 
  We are in receipt of complaint ID # ******** filed by customer, ******** **** .The customer requested the cancel of a new online order. We have completed the customer's request. Any pending authorizations for the purchase will release within a few days if they have not already.
  Thank You, 
  Sincerely, 
  Macy's Executive Office

  Customer response

  06/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** ****
  

• Initial Complaint

  06/20/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order June 10th at macys.com for a perfume set. I paid extra for shipping to make sure i get it in time. I kept tracking it only showed waiting on dasher then a couple hours later switched to delivered. I never got an alert on it was picked up by the delivery person or out for delivery. I contacted the merchant multiple times and was told thats not their issue and there is nothing they can do for me. They refuse to help me or show any proof of delivery. I was told Door dash was suppose to contact me they never contacted me . One of the pictures is a screenshot of ******** tracking where it says no tracking information found.

  Business response

  06/21/2024

  Dear **** *****,
  We are in receipt of BBB Complaint ID ********.  We have been in contact with ******* *********** and have resolved all matters as expressed in the complaint.  Based on this, we consider the matter closed satisfactorily.   Thank you.

• Initial Complaint

  06/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Apr 28th I tried to place an order online for $131.05. Used a Macy’s gift card for $105 plus my discover card for the rest. The order failed despite a few attempts with two diff credit cards. The error message stated that the system was having issues charging my credit card. However, that same system depleted 100% of the gift card balance. The bag id for the order was ***********. Since then I have called in the GC cust svc line multiple times. Every representative tells a different story. There is a major cross training gap in that department. I have also filed a claim online and provided all the evidence requested only to receive an email stating they could not help me, to call the cust svc number. Last time I called I was told that there was no record of what happened to my GC, to submit a new claim. I am simply exhausted of dealing with incompetent people. No one knows what happened or how to proceed. All I am asking is for my $105 dollars back. Please help! List of calls and answers received: Apr 28:Told to wait 24 to 36 hrs and to expect email with the cancellation. The GC would be replenished automatically. Apr 29:Told I should file a claim but no further instructions offered. I found the form online on my own. May 2:Received email asking for evidence of having purchased the GC, contact info, etc. Responded that same day. May 8:The rep told me it was still under investigation but that he would call me back in three days with an update. Never did. May 14:The rep requested a GC replacement instead. Claimed this was the quickest route. She even promised to call me three days later to provide the GC numbers over the phone so I could use it and not wait for snail mail. May 20:Told for the first time that the investigation could take up to 30 days. I was also informed that my new GC had been approved and that it would be put in the mail on May 29th. Jun 18:No record of previous calls. Recommendation: Open a new claim and start over.

  Business response

  06/21/2024

  Dear *** *****,
  
  We are in receipt of Better Business Bureau Complaint ID ********. We have contacted *** ******** and have resolved all matters as expressed in the complaint.  Based on this, we consider the matter closed.  Thank you.

  Sincerely,

  Alyssa J*****
  Executive Office Administrator
  9111 Duke Blvd | Mason, OH 45040
  Office: ###-###-#### ******* **

  ***********************

  
  

• Initial Complaint

  06/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bought a Mattress from Macy’s and less than a year later the Mattress buckled in the center. Instead of replacing the mattress they sent an inspection company. The mattress was in our closet. The inspector supposedly inspected the box spring and according to him it had a buckle. Both items were purchased together at Macy’s. So why would I be responsable. He never asked us any questions except if we were going to place the mattress it that room. Also he was an elderly man that was unable to bend to see under the box spring.

  Business response

  06/20/2024

  Dear **** *****, 
  We are in receipt of complaint ID # ******** filed by customer, ***** *******. The customer has reported a defective mattress. We have authorized and set for return the mattress and box. The return date is scheduled on 06/22/2024. Customer to receive refund after completion of said return. 
  Thank You, 
  Sincerely, 
  Macy's Executive Office
  
  

• Initial Complaint

  06/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a pocketbook on the macys website. Returned the item in an orderly fashion. I got an email saying that the item was returned. However I still receive emails and phone calls saying that I owe them money for the item.

  Business response

  06/21/2024

  Dear *** *****,
  
  We are in receipt of Better Business Bureau Complaint ID ********. We have contacted *** ****** and have resolved all matters as expressed in the complaint.  Based on this, we consider the matter closed.  Thank you.

  Sincerely,

  Alyssa J*****
  Executive Office Administrator
  9111 Duke Blvd | Mason, OH 45040
  Office: ###-###-#### Ext. *****
  ***********************
  

• Initial Complaint

  06/19/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order for a ***** raffia crossbody handbag on June 9, 2024. Order number is ********** for $61.31. Order was shipped via UPS tracking ****************** and delivered on June 14, 2024 to ***** ********* **** instead of my delivery address from my order in **********. I opened a claim with Macys who is refusing to refund me because tracking shows a delivery was made, ignoring that it was sent to the wrong city.

  Business response

  06/19/2024

  Dear **** *****,
  We are in receipt of BBB Complaint ID ********.  We have been in contact with ******* ***** and have resolved all matters as expressed in the complaint.  Based on this, we consider the matter closed satisfactorily.   Thank you.

• Initial Complaint

  06/17/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 4/4/24, we ordered 3 mattresses with "white glove delivery" and take away of old mattresses from Macys for a total of $5,947.12. On 4/11/24 as the delivery team was carrying one of the mattresses up the staircase, the mattress hit the stairwell light. This resulted in the glass globe shattering. We were advised someone from Macy's would call us to resolve the issue. No one ever called. After a few weeks we called them and were offered $100 to replace the light. As the light is in a two story stairwell and needs professional install, this would not cover replacement. They said the most they could cover was $200. We got a quote from ****** Electric. Their professional install required two people and was estimated to cost $285. Our contractor offered to do this for $150, though he is not an electrician. We requested they cover $150 for install and $200 for light, along with a credit for the $75 delivery/take away fee. Our actual cost to fix the problem will be significantly more, but would have accepted this to avoid spending any more time trying to obtain the actual cost of replacement. They declined and requested we work with their warehouse team to provide several estimates. At this point it is not cost effective to stay home from work multiple days, especially when there is no guarantee they will cover any cost. We asked for the manager's name on multiple occasions and were never permitted to speak directly with a manager. We are requesting professional electrician install of $285, $300 to replace the light (though will surely be more), and $75 to credit the delivery/take away fee. The damage to our home was avoidable and completely the fault of the delivery team. Macy's has created several hurdles to a fair resolution and we hope the BBB can help.

  Business response

  06/23/2024

  We are in receipt of claim ID ******** concerning the customer’s delivery. We will reach out to the customer this week to resolve this matter, as there are additional details to discuss. We will provide an update with resolution after the customer has been contacted.

  Thanks,

  Macy’s Executive Office

  Customer response

  06/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. In addition to this response, I received a call from Angela L****** at their executive office. It was Angela's response that I am accepting. She went above and beyond to correct the situation, by sending us a check for the installation costs and crediting us back a 15% discount on our order to account for cost of fixture and delivery charge, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ********
  

• Initial Complaint

  06/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I tried today, June 16, 2024 to call Macy's and delete my online account that I use for shopping. Both individual spoke SO BADLY I DID NOT KNOW IF THEY WERE EVEN SPEAKING ENGLISH, this is a joke Macy's. This account is only an online account for ordering, nothing to do with anything but that. I WANT MY ACCOUNT DELETED, Macy's has to many foreign bad English speaking CS people and it seems that lately my last sever orders were not as expected and or wrong, I am over it Macy's. Someone is also using my cell number and I found this out when I tried to update the number, this is bad!

  Business response

  06/19/2024

  Dear ******* ******: 
  
  I am writing you on the behalf of the Macy's Executive Office regarding your BBB Complaint ID: ********. I have successfully submitted your request to cancel/close your Macy's online profile. You will no longer receive emails from us, if you wish to use create a new profile you will have to use a different email address, please let me know if you have any questions or concerns, thank you for allowing me to respond and resolve this matter. 
  
  Regards, 
  
  Dakota B 

• Initial Complaint

  06/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  things begin at FEB 26,I Place an order total is $795,i paid total amont by my credit card,and it was a promotion that got loyalt point value around $170,then i spent the point for second order,and i return both order later,but the first order was return first,so bloomingdales decrease $170from my refund ,i only got $624.35 refund for my first order,and for the second order returned,i only got the part of cash (didn't got points refund),i contacted bloomingdales customer service,the first agent told me i woundt get the $170 refund because i used the point,i explained to him to double check that i returned the second order also,so i should get all refund since i returned all items,but he didn;t check that just keep said that ,so i have to contact **** credit card customer serivce to ask for disputed,they opened the case for me ,but bloomingdale told them they would refund me $170 by gift card,so the disputed case was closed later,then when i tried to contact the bloomingdales agent to said that i dont want the gift card ,i paid full amount by credit card so i need refund to my credit card,but they again refuse to give me a refund of 170 ,i repeat so many times to contact them and **** customer agent,since the times wasted,it was over 30days that **** could not reopen the disputed for me ,and then bloomingdale finaly gave me loyal points that value 170 to my bloomingdales account,This is unfair and forces me to spend money with them again,and it also made the different in the new order as i upload pictures,if i spend $750 by credit card,i can get 30000points that value $150 ,but when i used the 175 Loyallist reward (they refunded to me instead of cash refudn)and $620 by credit card,i can only get 20000 points that value $100,i have to spend these points for now ,but if possible,i want to get all of my money back and i dont want to spend money on this websiteI've contacted them many times, but they just keep passing me around like a ball. i really thanks for ur help

  Business response

  06/18/2024

  Dear *** *****,

  We are in receipt of Better Business Bureau Complaint ID ********. We have contacted *** ** and have resolved all matters as expressed in the complaint. Based on this, we consider the matter closed.

  Thank you.

  Customer response

  06/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* **
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩