ComplaintsforEast Street Insurance

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My automobile was in a accident fully insured by this company. They are refusing to pay the damages can't even get a return phone call out of them.. need help getting this ready resolved. The repair shop said it was 8 ,000.00 in repairs and can't guaranteed the safety of vehicle after.

  Business response

  07/17/2024

  Thank you for the opportunity to address ****** ******** concerns.  On June 5, 2024, *** ****** reported being involved in an automobile accident involving her **** ******* *******.  During our recorded interview regarding the facts of the accident, *** ****** advised that she had just picked up a ******** order and was actively logged into ******** at the time of the loss.  *** ******** auto policy number ******* contains exclusionary language for Liability, Medical Payments, Coverage for Damage to Your Auto, Underinsured Motorist, and Uninsured Motorist Coverage while the vehicle is being used as part of a transportation network platform.  Because *** ****** was actively logged in during the accident, no coverage applies from policy *******.  I have attached a copy of the letter mailed to *** ****** on June 19, 2024.

• Initial Complaint

  05/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  When I was first given a quote by this company I was told it would be $290 to start and $250 a mo th tor both my husband and I. I paid the down payment to begin the policy on Jan 9th. I received a letter in the mail (can’t locate in my online documents) stating that they are unable to cover us due to a previous accident I had I. 2021. However, they said they would cover us until Feb 28th to give us time to get new insurance. There was never any mention about a price increase in the policy. I called and spoke to them several times regarding this matter and was sure to ask if I could know how much I owe so I can prepare for it. My agent said he was not able to tell me and “did not know exactly. But I will receive a bill.” I finally get the bill on March 1 for $364 dollars. We were covered for 20 more days so it shouldn’t have been more than the price I was originally quoted. Once I was FINALLY able to reach someone about it I was told there was an increase because of the accident I had. I was never noticed about this and when asked why I was never notified they didn’t have an answer (again). I was given an email to reach out to someone who can help me further and it’s been a week now and still haven’t heard anything. Today I got the charge taken out of my account but have yet to hear from this company at all I want a price adjustment on my policy to be prorated on the price that I was originally quoted because I don’t feel that it’s fair to change it without any notice.

• Initial Complaint

  05/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I signed up for auto insurance with this company on 3/8/23. I pay them a reoccurring amount of 174 dollars every month since then. I have not received insurance cards , documents or anything. I had to file an sr 22 and asked multiple times for proof that they filed it and for the documents to be sent over to the bmv so that I could receive my registration and tags. No one assisted me in any of that and I asked multiple times. I would like a refund of the monthly payments and to be released from their insurance. I would like to receive any money I will be billed for during this process as well.

• Initial Complaint

  05/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I applied for a auto policy with East Street Insurance on Thursday Dec. 21st, and made a payment on the early morning hours on Friday Dec. 22nd, 2023. My bank processed the payment. I received confirmation of the policy but no ID cards via email. I called the East Street Insurance number provided early, before noon on Friday Dec. 22nd, 2023. Upon speaking to my assigned agent, not only was she extremely rude but insisted that they hadn't received the payment yet. So I said you mean East Street Auto Insurance hasn't debited my account ? She said it appears to be that way. I said that's weird because I received a text from my bank it was processed. Getting frustrated with me She insisted it hadn't been paid. I told her I would call back later. With the holiday season I got busy doing other things. Eventually, Saturday evening I logged into the East Street Auto Insurance Company website only to see there was no longer a policy for me. I looked at my bank statement and their debit had "disappeared". I tried calling their 24 hour hotline only to receive a voice mail stating that they would be back in the office on Tuesday, Dec. 26th ! Meanwhile, I'm guess I actually have no insurance, right ? I ended up signing up with another company I was previously with in December and my policy was approved within 5 minutes, documentation esigned. Done. I would suggest to others not to deal with this company. They are too new and customer service is horrible. Just a FYI, they are also associated with some Farmers Insurance place with multiple complaints (see previous complaints). Never again. Zero Stars

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