Customer ReviewsforLuxottica Retail North America Inc.

I ordered 1 pair ** Eyewear online. Right after, same day, I read too many negative reviews from different sites & tried to cancel the order. LC sent an "order confirmation" email. Two links were provided; one to check "order status", the other to remit a copy of my prescription. They stated the order wouldn't be processed if in 5 days I didn't do this. Great. When I tried to check the order status, the message I got, "No order found." That's what I wanted. Instead, only 3 days later, LC charged my cc $612. Got to get that money! Atleast they were quick to mail the order out. Received them today. These are ******* **** and being a designer, they didn't appear to be designer in quality AT ALL. I tried them on and they would keep slipping down my nose. One arm was looser than the other and though I ordered the thinnest lenses, the glasses were too heavy and hurt the bridge of my nose. When I tried to fold them up, they wouldn't bend down flatly, the way one expects quality designer Eyewear to be. LC should never have sent them to begin in. They stated they would cancel my order after not sending in a copy of my prescription to them. Now, I have to bother to send them back, make sure I get my refund. They obviously don't make quality designer Eyewear but they price gouge like it is.

Hello ******,

 

Unfortunately we were unable to locate any previous interaction or order history under your name or email address.

 

However, To initiate a return, please visit ************************************************** 

 

Thank you,

Luxottica Customer Resolution Team

This firm filed false charges against my BCBS health/vision insurance for alleged service/product on 3/28/2024. The charges totaling $320.60, claim filed with BCBS on 5/14/2024, are false and let alone unauthorized by the insured!

Hello *******,

 

providing you with the link to our Luxottica Cares Form. This form will request all necessary information, so that we may address your concerns as quickly as possible. We are currently responding to all submissions within five business days.

To access the form, please visit:

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Thank you,

Luxottica Customer Resolution Team

Lenscrafters: I tried twice to get my correct prescription and my lenses are still wrong. (My eye doctor even noted on the prescription form that the bifocal was too high and the visual axis was too nasal) I filed a complaint with them and asked for a refund on the lenses only and was told they couldn't do that because it had been more than 30 days. Our local storefront closed so I would have to drive 90 miles to the nearest store and they would offer me a discount on new ones. After being "burned " twice, why would I trust them a 3rd time to get them right, I declined their offer. I will never go back and I highly recommend that no one does.

Hello *****,


Thank you for sharing your experience with LensCrafters, your feedback is essential in identifying opportunities for improvement as we strive to deliver the best possible customer experience.


Care Form Ticket ************ as well as BBB complaint ****** has been closed as we understand management has been in contact with you and has offered a resolution for your concern.

Thank you,

Luxottica Customer Resolution Team

We apologize for not meeting the level of service expected and for any inconvenience this has caused. We hope this satisfactorily addresses your concerns.

Best Regards,
**********************
Customer Resolution Team
********************************************* Shared Services

Luxottica North America
4000 Luxottica Place
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Ray Ban sold me glasses that were out of stock. Instead of notifying me right away they kept telling me glasses are coming in a week. The next week still nothing. They ended up cancelling the order and I missed out of the offer they had on and the glasses I wanted. No acceptable resolution offered, they just keep trying to give me some insignificant % off my next order. Eventually after countless time negotiating with them, they agreed to send me a similar pair. Yet to be seen if that actually happens.

Hi ********

Thank you for reaching out to Ray-Ban.com!



After reviewing cancelled order ********, it appears that the authorization charge associated with this order was fully reversed on 6/18.  



It appears that your order was for a 50% off pair, so because your order was cancelled you were provided with a 50% off code to place a new order at the same discounted rate which means you will not lose money if you replace tthe order yourself.


We cannot replace your order on our end because we have not received any money from you at this point and we unfortunately cannot give you a free pair becauser your initial order was cancelled.   You were provided with a 50% off code to compensate for your cancelled order.  This code can be used on a majority of products on our website and will actually benefit you because you will have a much larger selection of products to choose from. 


Our recommendation for you is to place a new order yourself, using the 50% off promotional code that you were provided with.


We understand that you dont want to place a new order because you already placed one, however that order was cancelled ands you will need to place a new order if you want a new order.



Additionally, you are more than welcome to call us and place an order over the phone with the help of one of our reps.  Please call ************ and they will be more than happy to help you place your replacement order. 





50% off promotional code: ***********

Again, thank you for contacting Ray-Ban.com! Have a wonderful day!

Best Regards,
Luxottica Customer Resolution Team

Just a bad experience trying to have both mine and my wife's examined at the Target Optical in Walnut Creek, CA. We explained when making the appointment that my wife is legally blind in one eye, and she needs to be fitted with rigid gas permeable contact lens. We were told that the doctor we needed to see was in only on Tuesdays, made our appointment arriving early and found out that the doctor we needed to see was not in. The optician that was there was not familiar to what we needed, and we would have to come back. She could help use with glasses or soft lenses and wanted to continue with the exam. One thing led to another, different stories from different people we were called liars by Jonah and the whole afternoon was a waste. We will not ever use this business in the future just felt like a bait and switch. Target needs to use better vendors!

Hello ******

 

Thank you for reaching out to ************** via the BBB.

 

After reviewing your complaint, we are providing you with the link to our Luxottica ************* Form. This form will request all necessary information, so that we may address your concerns as quickly as possible. We are currently responding to all submissions within five business days.

To access the form, please visit:
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Thank you,

Luxottica Customer Resolution Team

I purchased sunglasses from the official Ray-Ban ********* account, and because it is small, I wanted to exchange them and needed to know where to send the return. I tried to resolve this issue by calling customer service, messaging the official ********* account, and emailing customer service, but unfortunately, no one was willing to help, and they did not respond to my emails. On the phone, customer service representatives transferred my call to another person/department, making me wait at least 45 minutes, and eventually hung up on me. As a result, the $170 sunglasses are unused and still in the box, waiting to be returned/exchanged.

Hello *****,

 

Thank you for contacting Ray-Ban, I apologize but we are not able to process your request. If you are logged into your ** account, under the Shop section, you should see your order, if you do not see it there you can click on the three bars at the top next to the cart, from there you will see the option to select Orders and Payments. If you click on that, your order for Ray-Ban will be under there. Click on the order and you should see the option to return. Please note that we do not offer exchanges for ********* orders at this time. Please let us know if you have any questions.

 

Thank you,

Luxottica Customer Resolution Team

Hello, Ok I want to return the item but there isn’t any active button for the return. I try to return it by phone, email, ********* message almost in 2 months I got it but every area forward me to different area.

They have no real customer service people that I can find. You have to deal with a 'virtual' 'agent'. Don't buy from them!!

Hello ******,

 

Thank you for reaching out to Luxottica via the BBB.

 

After reviewing your comments, we were unfortunately unable to determine which of our brands you had this experience with.  Please feel free to reach back out to us and provide the details of your complaint, the brand, and the expected resolution. 

Lens Crafters Germantown Parkway Wolfchase Mall made my glasses incorrectly! When my glasses were first made I went back to tell then the lens were incorrect. Instead of correcting the issue they up sold me transitional lenses. I wore the transitional lenses, but the prescription was still distorted. I went back and finally one of the employees discovered that the focus zones were incorrect. Instead of correcting the issue they told me that the 30 day warranty had expired and I would have to pay another $448 to get them corrected. I refused to pay again of course so the store manager said she would contact her boss and get back to me in 2 days. She finally called me 7 days later to tell me she was off and her boss were both busy on days off and that's why she hadn't contacted me! She then offered to correct the distorted lens for an additional $220! Simply unbelievable!! I simply want my lens corrected, which should have happened during my 1st return visit, which was well within the 30 day warranty!

Hello ****,

 

Thank you for reaching out to LensCrafters vis the BBB.

 

After reviewing your account, it appears that your customer care form was submitted on 6/2 and was escalated to the Regional manager on 6/4.

 

As of today, 6/5, we are currently awaiting a response.

 

Once we have an update, we will communicate it to you via email.

 

Thank you,

Luxottica Customer Resolution Team

They steal your money period. They called me once to inform me my lenses were ready and that's it. No other call back. They never told me I had 30 days to get them or they were going to be sent back. So basically they stole 260$ dollars from me for my glasses. And they also said they don't refund only store credit I don't want anything from that store. Just my money back

Hello ******,

Thank you for contacting us regarding your concerns. I am providing you with the link to our Luxottica Cares Form. This form will request all necessary information, so that we may address your concerns as quickly as possible. We are currently responding to all submissions within five business days.

To access the form, please visit:

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Best Regards,

Luxottica Customer Resolution Team

Be very careful at the Sunglass Hut in ******* **** ***l, Paramus Nj. On Monday, May 27th around 1:35pm, my husband and I brought in a brand new, unused pair of sunglasses that I decided didn’t suit me. We had appropriate receipts, original packaging, just a few days after being delivered to my home, well within the 30 day return policy. Employee “Alexis”, assuming that’s his real name from what he put on receipt, took about 25 minutes inspecting, spraying, and continuously wiping down this brand new, perfect pair of unused sunglasses and would not initiate the return until he finished putting on this show, my husband and I watching In disbelief as I’m explaining these glasses are literally brand new in perfect condition. Then after he sprayed them down to his liking, (which he clearly was doing just to annoy us because he’s literally cleansing a pair of perfect sunglasses for 25 minutes) he begins asking us our information to find us in the system. Meanwhile all of our information is on the receipts we provided. He pretends he can’t find us, then continues pretending to try, and we magically appear in the system (obviously since we ordered from the store) After this clown show took probably close to what felt like 30 minutes, he initiates refund writing “original condition” on the receipt which we already knew. This strange attempt to withhold a refund from a customer who did everything right according to the return policy is concerning. This store should be investigated as I’m sure I’m not the first to experience this. Will keep an eye on my husbands banking to make sure refund went through.

Hello *****,

Thank you for contacting Sunglass Hut. I am so sorry to hear that this happened.

For this situation, I am providing you with the link to our Luxottica Cares Form. I'm sorry that we don't have direct access to deal with in-store orders as we do not share the same operating system.



This form will request all necessary information, so that we may address your concerns as quickly as possible. We are currently responding to all submissions within five business days.

To access the form, please visit *********************************************************************************

If you have any further questions, please feel free to let us know.

Again, thank you for contacting Sunglass Hut. Have a great day!

Best Regards,

Jume Z.
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www.sunglasshut.com